Samsung Cell Phone 66988 User Guide

Mobility  
International Travel Guide  
Samsung ACE™  
66988  
from Www.Somanuals.com. All Manuals Search And D  
How to stay connected  
around the world  
Stay connected while you travel around the world  
with your Samsung ACE™ smartphone. Bell gives  
you access to voice coverage in over 180 countries,  
including the availability of wireless data access  
in more than 100 countries. Just follow these steps  
to ensure you can roam wherever your business  
or personal travel takes you.  
 
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Preparing for your trip  
Arriving at your destination  
1. Visit bell.ca/coverage to confirm the voice and/or  
data coverage availability (which includes email  
and browser access) in the country you are visiting,  
as well as the roaming rates.  
When you turn on your Samsung ACE smartphone,  
the default service mode is set to CDMA. If you are  
travelling to a country with GSM service, you will  
need to change the mode. Here is how to select it:  
2. Familiarize yourself with your Samsung ACE  
smartphone. In order to stay connected while  
travelling, you may need to manually select  
GSM mode on your smartphone when you arrive  
at your destination.  
Select Start  
Go to International Usage  
The options are:  
- CDMA  
- Int’l GSM  
3. Also, don’t forget to bring your charger and  
electrical adapter with you.  
Select Int’l GSM  
Select Apply  
Note: If you are travelling to the Dominican Republic,  
Jamaica, or Mexico, please call Customer Care at least  
48 hours prior to your departure to have your service  
enabled in these countries.  
Confirm selection by typing “yes”  
By pressing OK your Samsung ACE smartphone will  
power off and restart in the mode that you have  
selected. Once the service mode has been changed  
from CDMA to GSM, it is important to note that it must  
be changed back to CDMA when you return from  
your trip.  
 
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Keep in mind that email and browser services are not  
supported on all networks, so you may need to  
manually select a network that supports data.  
Changing the service mode from GSM back to CDMA:  
Select Start  
Go to International Usage  
Searching for GSM networks that support  
data access:  
In the event that your Samsung ACE smartphone is  
set to GSM and doesn’t automatically select a network  
that supports data access (email and browser), you  
will need to do the following:  
The options are:  
- CDMA  
- Int’l GSM  
Select CDMA  
Select Apply  
Ensure that your smartphone is set to Manual selection  
Confirm selection by typing “yes”  
in the Int’l GSM menu:  
By pressing OK your Samsung ACE smartphone will  
power off and restart in the mode that you have selected.  
Select Start  
Go to International Usage  
Your smartphone should be set to Int’l GSM  
If so, select Phone Settings  
Go to Networks  
CDMA network  
If you are logged on to a CDMA network, you will see  
one of the following indicators in the top right-hand  
corner of the screen: 1x , 1X , EV or 1XEV .  
Confirm that Network Selection is set to Manual  
GSM network  
If selection is set to Manual, continue with the  
If you are logged on to a GSM network, you will see  
the name of that network. You will also see a “G” icon  
if you are on a GPRS network. This indicates that you  
have wireless data access.  
following steps:  
Select Menu  
Go to Find a Network and press OK  
Your smartphone will search for all available networks  
in the area. Select individual networks one by one until  
you are able to log on to one that allows data (GPRS)  
usage. Data connectivity can be confirmed by locating  
the “G” icon on the status bar.  
Once you’re logged on to a network, you will be able  
to make/receive calls and send/receive text messages.  
If a data network is available (GPRS), you will see a “G”  
icon, which means you may also send and receive  
emails, and use other data services.  
Refer to bell.ca/coverage for a complete list of  
networks that support data.  
 
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How to make calls  
Making calls from another country:  
To make local calls or to place a call within a country,  
follow the local dialing method.  
Country  
Type of call  
Example  
From  
the U.S.,  
Bermuda,  
Guam and  
most of the  
Caribbean  
Local calls (area  
code+number)  
Miami to Miami:  
305 XXX XXXX  
To make international calls, you need to use the  
international dialing code used in that country.  
For calls to Canada from the U.S. and most of the  
Caribbean, use the same method that you would  
to place a long distance call in Canada.  
Long distance calls,  
including calls back  
to Canada (1+area  
code+number)  
Bermuda to Toronto:  
1 416 XXX XXXX  
Barbados to Paris  
011 33 1 XX XX  
XX XX  
(CDMA)  
+33 1 XX XX XX XX  
(GSM)  
International  
In GSM, you don’t need to know the international  
dialing code. You can replace it with the “+” symbol.  
To get the “+” symbol, press and hold the [0+] key  
until the “+” symbol appears.  
calls (Int’l dialing  
code+country  
code+city/area  
code+number)  
In CDMA, the international dialing codes are:  
From other  
countries  
Calls within a country  
Berlin to Frankfurt  
069 XX XX XX XX  
International calls,  
including calls back  
to Canada  
U.S., Bermuda, Guam and the Caribbean  
Hong Kong, South Korea, Thailand  
Taiwan  
011  
001  
005  
Hong Kong to  
Vancouver  
001 1 604 XXX XXXX  
(CDMA)  
+1 604 XXX XXXX  
(GSM)  
(Int’l dialing  
code+country  
code+city/area  
code+number)  
Tel Aviv to Montreal  
00 1 514 XXX XXXX  
(CDMA)  
Other CDMA countries  
00  
+1 514 XXX XXXX  
(GSM)  
Rome to London (UK)  
+44 20 7XXX XXXX  
 
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Using your services  
Voicemail retrieval  
Call Display  
To retrieve your voice messages, simply press and hold  
the [0+] key until the “+” symbol appears, dial 1, and  
then continue to place a call to your phone number.  
Wait to hear your greeting, then press # and enter your  
voicemail password. Roaming rates apply.  
Depending on our roaming partner, Call Display  
service may or may not work when roaming in the U.S.  
or overseas.  
Browser  
Browser usage does not include roaming charges.  
All data usage while roaming is pay-per-use.  
Call Forwarding  
When you are on a GSM network, you will not be able  
to disable or change your Call Forwarding settings.  
Please ensure your settings are changed prior to your  
departure.  
Text Messaging  
Sending a text message while roaming works in the  
same way as it would if you were at home. Here are  
some examples:  
From New York to a Montreal mobile number:  
514XXXXXXX  
From Australia to a Calgary mobile number:  
403XXXXXXX  
From France to a French mobile number:  
011 33 XXXXXXXXX  
From France to a German mobile number:  
011 49 XXXXXXXXX  
Note: Text messaging in CDMA mode is only  
available in the U.S.  
 
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b) Verify that your SIM card is in your Samsung  
ACE smartphone and that it is inserted properly.  
If your SIM card is missing or if it is inserted  
incorrectly, your smartphone will display the  
following message: “The SIM card is missing  
or is not valid. You can still make emergency calls  
if your service provider supports it.” Your phone  
will also show a No SIM message on the display  
and the SIM card icon, located at the top right  
of the screen, will indicate an “x”.  
Troubleshooting  
1. I see ‘No Service’ on the screen or I cannot log  
on to a network when I turn on my Samsung  
ACE smartphone:  
It may take a few minutes for your smartphone to  
log on to a network. If the problem persists, ensure  
that your smartphone is set to Int’l GSM mode and/  
or manually select a network.  
2. I can’t send or receive email or launch  
my browser:  
The network you are on may not support data  
roaming. Switch to a network that supports data.  
3. My text messages are not being delivered:  
Check that you are entering the number correctly  
and make sure that text messaging service is  
available in the area you are visiting.  
4. I cannot access my voicemail:  
Ensure that you are calling your own number using  
the appropriate dialing code. Merely pressing the “1”  
key before your number will not work while roaming.  
5. I am not able to get service:  
a) Verify that you have selected the appropriate  
mode for your country of travel (GSM or CDMA).  
For example, if you are travelling to a country with  
GSM service, you must select the Int’l GSM mode.  
 
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Rates  
For a complete list of countries and rates, visit  
bell.ca/coverage  
For more information about using your  
smartphone when you travel, call  
Customer Care at 1 800 667-0123  
or visit bell.ca/coverage  
Customer Care  
If you have any questions about roaming while away  
from home, call Customer Care, 24/7:  
Current as of May 15, 2008. Available to Bell Mobility customers  
within Bell’s international partner coverage areas where  
technology permits. Coverage subject to change without  
notice; see bell.ca/coverage for the most up-to-date  
information. Can be activated with certain Bell Mobility  
monthly plans on certain eligible exchanges within Bell  
Mobility’s coverage area in Canada. Based on country location  
and coverage, certain handset features may not be available.  
Services and features may be withdrawn at any time without  
notice. Roaming services for some listed countries may  
be unavailable due to fraud or other circumstances. ACE is a  
trade-mark of Bell Mobility Inc. used under license. Samsung is  
a registered trademark of Samsung Electronics Co. Ltd. and  
its related entities.  
From the U.S.:  
1 800 667-ROAM or  
*611 (free from your mobile)  
From overseas:  
+1 514 420-7748 or  
+800 328-2123-3 (available free of charge from  
a landline in select countries)  
(In CDMA mode, replace the “+” with an international  
access code.)  
 
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