Samsung Answering Machine SVMi 8 User Guide

GENERAL DESCRIPTION  
SVMi-8  
Complete Integrated Voice Processing  
Every effort has been made to eliminate errors and ambiguities in the information contained in this guide.  
Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS  
AMERICA, 2700 NW 87th Avenue, Miami, FL 33172, telephone (305) 592-2900. SAMSUNG TELECOMMUNICA-  
TIONS AMERICA disclaims all the liabilities for damages arising from the erroneus interpretation or use of informa-  
tion presented in this guide.  
 
Table of Contents  
1
System Overview  
The SVMi-8 System  
Auto Attendant  
Voice Mail  
1.1  
1.1  
1.1  
1.2  
System Capacities  
2
Hardware Description  
SBC (SVM Motherboard)  
VPM Connectors  
2.1  
2.2  
2.3  
2.3  
2.4  
Memory  
Memory (Alternate)  
Voice Processing Module (VPM)  
3
Software Features  
Feature List  
3.1  
3.1  
3.1  
3.2  
3.2  
3.4  
3.4  
3.4  
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System Features  
Auto Attendant Features  
Access Manager  
Voice Mail Features  
Administration Features  
Audiotext Features  
VoiceForm Questionaire (Q&A) Features  
Feature Description  
3.5  
3.5  
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System Features  
Auto Attendant Features  
Access Manager  
3.6  
3.7  
Voice Mail Features  
3.10  
3.16  
3.17  
3.17  
Administration Features  
Audiotext Features  
VoiceForm Questionaire (Q&A) Features  
 
 
1
System Overview  
The SVMi-8 System  
The SVMi-8 is a self contained plug in Voice Mail and Auto Attendant card for the  
DCS, iDCS 500 and DCS 50si. It is designed to meet the demands of the sophisti-  
cated voice mail user without sacrificing simplicity.  
The SVMi-8 may act as an Auto Attendant system only, a Voice Mail System only or  
both. Out of the box the SVMi-8 can handle 4 calls simultaneously. It can be easily  
upgraded to handle up to 8 calls simultaneously.  
No external line or power connections are necessary, these are accomplished  
directly through the phone system.  
At the time of this writing the memory capacity is about 100 hours, although as  
time goes on, improvements in technology will allow for changes in storage time.  
The SVMi-8's modular design allows it to be expanded to add voice ports as need-  
ed. Only one SVMi-8 card can be installed in a system, do not use other voice mail  
system in combination with the SVMI-8.  
Auto Attendant  
The SVMi-8 Auto Attendant works by automatically answering calls and playing a custom greeting to the caller along  
with some dialing instructions. The caller may then press digits on the keypad to direct the call to the appropriate  
person or department.  
The SVMi-8 Auto Attendant replaces or works in conjunction with your system operator by answering calls with a  
pre recorded greeting, and offering the caller several possible dialing options including dialing another extension  
number, transferring to an operator, accessing pre recorded information or connecting to voice mail.  
Voice Mail  
Voice Mail provides a service if called stations are unavailable. Upon dialing an extension number, callers may be  
routed directly to voice mail or transferred to the extension first. The call may be forwarded from the station accord-  
ing to various conditions (busy, no answer or all the time).  
Each mailbox will answer calls with a custom greeting in the mailbox owner’s own voice. The caller can then leave a  
message.  
The mailbox owner can access the mailbox from any location with a DTMF phone and retrieve the messages. Many  
options are available to handle the message (see SVMi-8 user guide for more details).  
1.1  
 
System Overview  
System Capacities  
Default  
Range  
4 or 8  
Maximum Ports  
4
Maximum Storage Time  
Maximum Subscribers  
Message Retention  
9999 days  
About 1,000  
9999 days  
99990 - 9999  
600 seconds  
0 - 9999 days  
Any number up to 99999999  
0 - 9999 days  
Total Messages per Mailbox  
Total Message Duration  
0 - 9999 seconds  
1.2  
 
2
Hardware Description  
Unlike traditional PC based Voice Mail / Auto Attendant Systems, the SVMi-8 installs inside the telephone equipment  
and operates as an integral part of it.  
The component parts of the SVMi-8 are as follows:  
SBC (SVMi-8 MOTHERBOARD)  
SBC stands for Single Board Computer and it is the main circuit card  
that connects to the DCS 50si, DCS and iDCS 500 phone system. The  
disk drive and voice processing modules connect to this card.  
On the front of the card there are two connectors. The use of these  
connectors is optional and it is not necessary to have anything con-  
nected in order for the SVMi-8 to run.  
The Serial Interface  
This can be used to connect a modem or PC and provide local or  
remote PC based administration. The connector is called SIO.  
The Parallel Interface  
This is used for data transfer or database back up. The connector is  
called PIO. The only purpose for this connector is for system file  
transfer (Back-up and Restore). SVMi-8 is designed to back up and  
restore data to an Iomega Zip drive. We recommend this method  
because all the necessary drivers are pre-installed on the SVMi-8.  
Reset Button  
The red button marked RST is the reset button. Pressing this will  
immediately restart the SVMi-8 system. It will disconnect any calls in  
progress.  
Pressing the RESET button during operation will disconnect all callers  
and immediately restart the SVMi-8. This should only be used as  
directed. Pressing this button when the system is performing Disk I/O could result in data loss or file corruption.  
Immediately after plugging in the SVMi-8 card and turning the phone system power switch ON, you MUST press this  
button to initialize the SVMi-8.  
This button should not be pressed if the SVMi-8 is actively processing calls.  
2.1  
 
Hardware Description  
Back Plane Connector  
This is the connector to the phone system.  
LED Indications  
There are two LEDs on the SVMi-8 motherboard, the one marked HDD will flash green whenever the hard disk drive  
is being accessed, the one marked ACT shows the operating status of the card.  
HDD Access LED  
The HDD access LED will flash green whenever the memory is being accessed. This works in a similar way to the  
Hard Disk access LED on your desk top PC.  
Run Status LED  
The Run Status LED shows the operating status of the card. The green indicates SVMi-8 is running normally, Any  
other condition indicates a fault.  
VPM CONNECTORS  
This is a proprietary connector for installing up to 2 voice processing modules. The connector towards the end of the  
card (behind the serial port) has an additional shorter connector at 90 degrees to it. This connector can be used to  
install a four port voice VPM or a fax VPM. The connector in the center of the card can only be used to install a 4  
port voice VPM.  
2.2  
 
Hardware Description  
Memory  
Memory (Alternate)  
MEMORY  
This device is used for storing the main system program as well as all messages, and prompts. The amount of stor-  
age time on the hard disk is determined by the size of the drive measured in Mega Bytes (MB).  
The memory unit consists of a Hard Disk. The current size of this memory is about 100 hours. The memory for the  
SVMi-8 card is available only from SAMSUNG.  
The Hard Disk Drive can be removed or replaced in the event of a problem or upgrade. It is held in place on the SBC  
by 4 screws.  
The Hard Disk Drive is connected to the SBC with a ribbon cable. Note that the connector on the Hard Drive has 4  
extra pins on the end of the connector. Do not use these pins.  
MEMORY (ALTERNATE)  
The design of the memory interface allows for additional memory formats (Compact Flash) to be included in this  
design. Contact STA for availability.  
2.3  
 
Hardware Description  
VOICE PROCESSING MODULE (VPM)  
IMPORTANT NOTE  
: The VPMs used in this product appear  
very similar to the VPMs in our previous CADENCE  
product but they are not interchangeable. If the VPMs are  
not labeled with the letters SEC they will not work in the  
SVMi-8 product.  
The VPM is used to:  
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Move the digital speech and fax information between  
the SVMi-8 system and the phone system  
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Generate and detect DTMF  
Record and play back speech  
Without at least one VPM, the SVMi-8 will not work. Each  
VPM has 4 channels. This means that for each VPM  
installed, up to four simultaneous callers can be connected  
to the SVMi-8.  
The VPM is attached to the SBC by an edge connector. Each  
SVMi-8 comes equipped with one VPM, but it can be  
removed or replaced in the event of a problem or upgrade.  
The SVMi-8 card can accommodate 2 of these cards allowing up to 8 simultaneous callers.  
The 4 port Voice Processing Module is a small removable hardware board called a VPM. It connects to the SVMi-8  
motherboard. When it is installed in the SVMi-8 card it increases the number of available ports from 4 to 8. The  
SVMi-8 card can not be expanded beyond 8 ports.  
Types of VPM  
There are two types of VPM. The 4 Voice and the 3 Voice + 1 Fax.  
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4 Voice VPM (VPM)—4 Port Voice Processing Module  
This add-on-card provides 4 channels of voice otherwise known as ports. It allows 4 simultaneous callers to  
use the services of the SVMi-8. One or two of these cards may be added to the SVMi-8.  
3 Voice + 1 Fax VPM (VPM)—4 Port Voice Processing Module with 1 Port Fax Support  
This add-on-card provides 4 channels of voice otherwise known as ports. It allows 4 simultaneous callers to  
use the services of the SVMi-8. Any one of these ports can use the fax services of the SVMi-8 card. This mod-  
ule must be located on the SVMi-8 motherboard in the position with the double connector located furthest from  
the memory module. Only one of these cards can be added to the SVMi-8.  
2.4  
 
3
Software Features  
The software for the SVMi-8 is installed at the factory. All that is needed is for it to be customized to meet the indi-  
vidual requirements of each installation. In some cases even this may not be necessary.  
The SVMi-8 software comes equipped with many useful features to fit a wide range of call processing requirements.  
SYSTEM FEATURES  
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Caller ID Compatible  
Expandable  
Fax Detection and Flexible Numbering Plan  
Keyset Display and Soft Key Support  
MOH Supply  
Multiple Mailbox Support  
Operating Mode-Oriented Call Processing  
Operating Mode Override  
Proprietary Design  
Recordable System Prompts  
Schedule Table  
Synchronized Clock  
AUTO ATTENDANT FEATURES  
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Alphabetic Directory (Multiple)  
Auto Attendant Routing  
Automatic After Hours Answering  
Announce Hold Position  
Announce Hold Time  
Camp On Support  
Direct to Mailbox  
Holidays and Special Events  
Incoming Call Overflow  
Interruptible Voice Prompts  
Maximum Greeting Length  
Multiple Call Handling  
3.1  
 
Software Features  
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Multiple Language Support  
Operator Access  
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Single Digit Call Routing  
ACCESS MANAGER  
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Call Blocking  
Call Forwarding  
Day / Night Personal Greeting  
Find Me  
Follow Me (Off Premises Transfer)  
Hold for Busy Station  
Multiple Personal Greetings (9)  
Park and Overhead Page  
Stored Telephone numbers  
Weekly Availability Schedule  
VOICE MAIL FEATURES  
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Answer Machine Emulation  
Auto Conversation Record  
Auto Forward  
Auto Log In  
Auto Message Play  
Broadcast  
Call Back  
Call Forward to Voice Mail  
Call Record  
Call Back Request Messages  
Date and Time Stamp  
Delivery Imperative  
Direct Messaging / Quick Memo  
Distribution Lists  
Extended Prompting  
External Number Notification  
External Pager  
Future Delivery  
Group and Sort Messages Prior to Play  
Individual Mailbox Greeting  
Individual Mailbox Name  
Individual Mailbox Password  
3.2  
 
Software Features  
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Individually Defined Mailboxes and Extensions  
Maximum Number of Messages  
Message Address Verification  
Message Counter  
Message Delete  
Message Delivery Options  
Message Fast Forward  
Message Forward With Append  
Message Length Controls  
Message Pause  
Message Play Order  
Message Replay  
Message Reply  
Message Retention Time by Subscriber  
Message Retrieve  
Message Rewind  
Message Save  
Message Send  
Message Scan  
Message Skip  
Message Undelete  
Message Waiting Light Indication  
Multiple Subscriber Mailboxes  
Name Addressing  
New / Old Selection  
Message Alert Notification Schedule  
One Touch Access  
Pager Notification Schedule  
Personal Customized Options  
Personal Mailbox Administration  
Private (Confidential) Messages  
Quick Memo  
Reminder  
Reply Required  
Retrieve Public Caller  
Return Reciept (Certified Messages)  
Self Memo / Reminder  
Self Memo / Reminder Categories  
Speed Control  
3.3  
 
Software Features  
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Subscriber Workload Manager  
Until… Scheduling  
Urgent Messages  
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Volume Control  
ADMINISTRATION FEATURES  
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Activity Display  
Administrators Mailbox  
Auto Delete Subscribers  
Automatic Setup  
Back Up And Restore  
Default Operation  
Password Security  
Programming - On Site Or Remote  
Subscriber Database  
System Reports  
Voice Prompted Programming  
Voice Studio  
AUDIOTEXT FEATURES  
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Audiotext  
Audiotex Librarian  
Automatic Announcement Delete  
Announcement Replay  
VOICE FORM QUESTIONNAIRE ( Q & A) FEATURES  
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VoiceForm  
Playback Header Prompt  
Multiple Response Destinations  
Team Transcription  
Unlimited Questions  
3.4  
 
Software Features  
Feature Descriptions  
SYSTEM FEATURES  
Caller ID Compatible If you subscribe to Central Office based Caller ID, the SVMi-8 is compatible. Just as the  
Caller ID data appears on keysets, so the same information is saved in your voice mail box for each message you  
receive. This can be used for call back or simply to identify the caller.  
Expandable The SVMi-8 can be easily field upgraded from 4 ports, to 8 ports by simply adding an additional 4 port  
Voice Processing Module. This upgrade doubles the call handling capabilities of the system.  
Fax Detection and Transfer The SVMi-8 can detect a fax call and transfer it to any extension in the system. This  
detection can be enabled at any 'menu' and assigned different destinations. For instance, in a menu offering choices  
for sales a fax tone would be sent to the sales fax machine, but in a menu offering choices for the finance depart-  
ment a fax tone would be sent to the finance fax machine  
Flexible Numbering Plan An organization can assign an extension, a mailbox, or an announcement to any identifi-  
cation number from one to ten digits. All of these resources can share the same identification numbering plan with-  
out conflict. For example, an organization can have, in one SVMi-8 system, an extension numbered 123, a mailbox  
numbered 123 and an announcement numbered 123. In addition, the SVMi-8 can distinguish between variable  
length identification numbers beginning with the same digit, such as extension number 1, or 12, or 1234567890.  
Keyset Display and Soft Key Support If you have a display keyset the number of new messages will be displayed  
on it. The display will also echo many of the options available. You will be able to negotiate through the  
SVMi-8 menus using the keyset display and the soft keys below the display to respond to the prompts.  
MOH Supply Music or announcements may be recorded in the SVMi-8 memory and used by the phone system for  
Music On Hold. The recorded announcement or music will play in a continuous loop and may be used to provide  
custom on hold announcements or promotional messages.  
Multiple Mailbox Support The SVMi-8 can, in principle, support up to 1000 mailboxes, although obviously the 8  
port hardware places practical limits on the system according to the individual system traffic, and type of application.  
Operating Mode-Oriented Call Processing The SVMi-8 can be configured to automatically change between up to  
99 different customer operating modes, based upon the time of day, day of week, or specific calendar date. During an  
operating mode, every aspect of the call automation application, including port utilization; caller scripts; routing solu-  
tions; call coverage options; and even an individual subscriber's mailbox prompting can be customized to meet the  
organization's operating requirements. SVMi-8's Schedule Table automatically changes to the correct mode without  
human involvement.  
Operating Mode Override Under exceptional circumstances, such as adverse weather conditions or other organiza-  
tional emergencies when the office may be inaccessible, the administrator can override the Schedule Table. The  
administrator calls the SVMi-8, enters the administrative password, and selects a new operating mode for any or all  
ports. The new operating mode can be programmed for the circumstances, or the administrator can simply record a  
new company greeting which explains the circumstances to callers.  
Proprietary Design The SVMi-8 is designed to work specifically with the DCS 50si, DCS and iDCS 500. This allows  
tighter integration with the phone system and allows for enhanced features like Call Record, Answer Machine  
Emulation and Display and Soft Key support not normally available with third party Voice Mail / Auto Attendant sys-  
tems.  
3.5  
 
Software Features  
Recordable System Prompts Although the SVMi-8 contains all the spoken prompts to provide an operational sys-  
tem, some people may want to add or record some additional prompts. This can easily be done using the built in  
voice studio. Any prompt in the system can be re recorded.  
Schedule Table The schedule table automatically controls system mode by individual ports, time of day, day of  
week and calendar date without human intervention. It is capable of scheduling ninety-nine mode changes per day  
for 366 consecutive days. The administrator can manually override the schedule table at any time from a touchtone  
telephone, the system console, or from an administration terminal. For Holidays and Calendar of Events, the  
Schedule Table can be used to schedule holiday and special event caller greetings to better inform and serve callers.  
Synchronized Clock The SVMi-8 clock is responsible for providing each message with a date and time stamp. This  
clock is always synchronized with the phone system, as is changing between day and night modes.  
AUTO ATTENDANT FEATURES  
Alphabetic Directory (Multiple) Callers who do not know an extension number in the system but do know a name,  
may enter the first few letters of the person’s name and be transferred. This system may even be used internally if an  
extension number is not known. The SVMi-8 allows for over 1000 unique directory systems, each one can search on  
either the first or last name.  
Auto Attendant Routing The Auto Attendant can transfer or route callers based on the digits they enter. Callers may  
be transferred to station, groups or the system directory to select a subscriber based on their name. Additionally, the  
Auto Attendant will integrate directly with the 'Question and Answer' system and the 'Audiotext' system.  
Automatic After Hours Answering The Main Auto Attendant greeting for the SVMi-8 changes from the day to the  
night greeting automatically when the phone system changes from day to night mode. Multiple additional modes may  
be defined for special applications.  
Announce Hold Position If callers are allowed to hold for a busy extension, the SVMi-8 is able to intermittently  
inform the caller of their place in the queue.  
Announce Hold Time If callers are allowed to hold for a busy extension, the SVMi-8 is able to intermittently inform  
the caller of the estimated hold time before being answered.  
Camp On Support Each station user on the system may decide if they want the SVMi-8 to transfer additional calls  
to them if they are on the phone. Calls transferred to a busy station, if unanswered will be sent to voice mail or any  
other destination according to the user’s needs.  
Direct to Mailbox You may have mailboxes on the SVMi-8 system that do not have associated stations. This is  
ideal if you have a small number of employees in your office but numerous employees outside the office that need to  
keep in contact.  
Holidays and Special Events When your business closes because of a holiday or special event the SVMi-8 can  
provide a special appropriate greeting to your callers. You may create specific holiday schedules so that this process  
becomes automatic.  
Incoming Call Overflow The SVMi-8 may be programmed to answer any or all lines immediately or answer only  
the calls that your operator does not pick up. Overflowed calls may be routed to either a mailbox or the main greet-  
ing.  
3.6  
 
Software Features  
Interruptible Voice Prompts At any time during an announcement or greeting, callers may dial a selection and the  
SVMi-8 will immediately respond. It is not necessary to listen to all the options if you are a 'power user' and know  
what you are doing.  
Maximum Greeting Length The maximum greeting length can be configured for each subscriber. For example,  
greeting length for sales personnel may be up to three minutes, purchasing staff up to five minutes and production  
staff two minutes.  
Multiple Call Handling The SVMi-8 can answer and process up to 8 calls simultaneously, with an additional VPM  
installed.  
Multiple Language Support The SVMi-8 can support multiple languages, if they have been installed. Callers may  
select a language option at the beginning of the call and continue in the chosen language. Additionally, each mailbox  
may be assigned a default language, so that each subscriber can use a specific language. Check with your Samsung  
Representative for language availability.  
Operator Access Callers may connect with an available operator any time by dialing 0.  
Single Digit Call Routing A menu processor can be configured to recognize single digit routing options, or use the  
same digit as the leading entry of a multidigit routing option. For example, in the menu processor, "1" can be used to  
route a caller to the sales department and "103" to transfers the caller to a subscriber's extension.  
ACCESS MANAGER  
The Access Manager is used to manage callers that are trying to reach an individual subscriber. The mailbox owner  
may prevent calls from ringing at their extension, or have the calls transferred to any other extension in the phone  
system, transferred off-site to any other phone number, or screen the call before answering them. Any of these con-  
ditions can be set to be active until a specified time. The SVMi-8 can even be set with a high priority 'Find Me'  
instruction that will try to reach the subscriber at multiple locations.  
Call Blocking While a subscriber has call blocking set active, the SVMi-8 does not attempt to transfer a caller to  
the subscriber's extension. Instead, it immediately plays the subscriber's Call Blocking Greeting - if recorded. If the  
Call Blocking Greeting is not recorded, SVMi-8 plays the subscriber's Primary No-Answer Greeting - if recorded.  
When that greeting is not recorded, SVMi-8 advises the caller that the called party is not available and offers to the  
caller additional options.  
A subscriber sets Call Blocking active through Access Manager Services. After activating Call Blocking, the sub-  
scriber is prompted to indicate how long blocking is to remain active. This feature can be activated for a number of  
hours, 1 to 9, for the end of the current business day, for the beginning of the next business day, for a day of the  
coming week, for Monday through Sunday, for a specific date, for hour and minute, or until further notice.  
Call Forwarding Forward All Calls allows a subscriber to have their incoming calls answered by an associate at  
another internal extension - it is not used to forward calls to an external telephone number. To have calls connected  
an external number, the subscriber use the Designated Location Service.  
When calls are forwarded to another associate's extension, a caller entering the forwarder's extension number will  
immediately hear…"Transferring to 'Called Party's Name'. Calls are being forwarded to 'Associate's Name'". If the  
associate answers the call, the associate will be prompted as to who the call is forwarded from.  
This feature can be activated for a number of hours, 1 to 9, for the end of the current business day, for the beginning  
of the next business day, for a day of the coming week, for Monday through Sunday, for a specific date, for hour and  
minute, or until further notice.  
3.7  
 
Software Features  
Day / Night Personal Greeting The Night Personal Greeting works in conjunction with the subscriber's Weekly  
Availability Schedule.  
During the defined day period SVMi-8 will automatically play the Primary No-Answer Greeting to callers, unless the  
subscriber is busy on another call and has recorded a Busy Greeting or Call Blocking is set active, and a Call  
Blocking Greeting is recorded. During the time periods a subscriber is not scheduled available to take calls, and does  
not have Call Blocking activated, SVMi-8 plays the Night Greeting.  
Find Me When Find Me is set active, the SVMi-8 attempts to deliver calls to the subscriber's designated location,  
provided neither Call Blocking, nor Forward All Call, is active. The SVMi-8 first tries to locate the subscriber at the  
subscriber's designated location. Then, if necessary, it tries each of the subscriber's Stored Telephone Numbers until  
all numbers have been called.  
After each stored telephone number, the SVMi-8 will prompt the caller: "I'm still trying to locate (called party's  
recorded name). If you would like me to continue, please stay on the line. If not, press the pound key for other  
options." If SVMi-8 cannot locate the subscriber, the subscriber's Call Blocking Greeting is played to the caller.  
This feature can be activated for a number of hours, 1 to 9, for the end of the current business day, for the beginning  
of the next business day, for a day of the coming week, for Monday through Sunday, for a specific date, for hour and  
minute, or until further notice.  
Follow Me (Off Premises Transfer) Each subscriber may have their calls automatically forwarded to a designated  
location. We call that location, the subscriber's Designated Location. A Designated Location can be an internal exten-  
sion or an external telephone number. It can be entered digit-by-digit or the subscriber can enter a Stored Telephone  
Number Index Digit representing the location of the appropriate number.  
Whenever a subscriber sets his designated location to a number other than his extension number, SVMi-8 prompts,  
"How long do you want this number to be your designated location?"  
This feature can be activated for a number of hours, 1 to 9, for the end of the current business day, for the beginning  
of the next business day, for a day of the coming week, for Monday through Sunday, for a specific date, hour and  
minute, or until further notice.  
Hold for Busy Station The SVMi-8 may be enabled to allow callers to hold for a busy station. When a caller elects  
to hold, the SVMi-8 places the caller in a Hold Queue. If additional callers attempt to reach the busy extension and  
they choose to hold, they can be informed of their position in the queue and the estimated hold time before being  
connected. Callers given the option to hold may be limited to insure that system ports are not monopolized. When  
the limit is reached, callers can be routed to other extensions or applications that have been configured to deal with  
this condition.  
Multiple Personal Greetings (9) When a subscriber does not answer and accept a call, the SVMi-8 will answer.  
SVMi-8 recognizes five different reasons why a subscriber does not answer a call. We refer to these reasons as 'Call  
Coverage Conditions'. SVMi-8 allows a subscriber to assign a different personal greeting to each Call Coverage  
Condition. A condition should be considered a "socket" into which a personal greeting is plugged. The greeting that  
gets plugged into each "socket" should offer caller options appropriate for that condition.  
SVMi-8 provides each subscriber nine (9) personal greetings, labeled 1 through 9. A subscriber can assign (plug in)  
any greeting to any Call Coverage Condition. However, when a subscriber first logs on to the SVMi-8, personal  
greetings numbered 1, 2, 3, 4, and 5, are assigned to their respective Call Coverage Conditions (No Answer, Busy,  
Fwd All/DND, Night and Call Screening). The remaining four personal greetings, labeled 6 through 9 are normally  
used as alternatives to the greetings assigned to these conditions.  
3.8  
 
Software Features  
Park and Overhead Page For those users who are frequently away from their desk, the SVMi-8 provides a Park  
and Page capability. When a subscriber does not answer a call, the subscriber's personal greeting can contain an  
option to be paged. When the caller elects to have the subscriber paged, the SVMi-8 parks the call and plays a  
prompt through the overhead paging facility that contains the subscriber's name and a pick-up code. The SVMi-8  
waits a programmable period of time for the subscriber to pick-up the call. When the call is not picked up, the  
SVMi-8 notifies the caller and plays the subscriber's mailbox greeting.  
Stored Telephone Numbers A subscriber can store up to five telephone numbers where they can usually be  
reached, this simplifies the follow me feature as it allows the subscriber to quickly activate commonly used settings.  
Weekly Availability Schedule The Weekly Availability Schedule tells SVMi-8 the days of the week, and the hours of  
the day, that a subscriber is normally available to take calls. When the subscriber does not answer a call during those  
time periods, the apropriate Day or Night greeting is played. This schedule may be set by the Administrator or the  
Subscriber.  
3.9  
 
Software Features  
VOICE MAIL FEATURES  
Answer Machine Emulation This feature allows you to monitor calls being left in your voice mail box through the  
speaker of your keyset. In function it is very much like screening a call on your home answer machine.  
Auto Conversation Record With the SVMi-8 card installed in your phone system, you may record all the phone  
conversations for specific extensions. An optional tone with a programmable delay may be played to alert callers and  
employees during the recording process. When calls are recorded, any mailbox settings that would normally effect  
maximum message duration, are ignored.  
Note: Call Record utilizes the conference feature. The number of people who can use the CR feature simultaneously,  
is limited to the number of available conference circuits in the system.  
Warning: Before using this feature, make sure that you are not violating any state or federal laws. Some states  
require that the recorded party be notified. STA is not responsible for any illegal use of this feature.  
Auto Forward The Message Auto Forward allows messages left in one mailbox to be automatically forwarded to  
another mailbox if the message is not listened to. The delay time before the message is forwarded is programmable  
between 00:00 (immediately) and 23:59 (1 day). After the message is forwarded it may be deleted or saved in the  
original mailbox. The forwarded message, when accessed by the receiving subscriber, will play "this message was  
forwarded from 'subscriber recorded name'".  
Auto Log In When calling Voice Mail, the system can correctly identify you as the caller and ask for your password  
(optional). The benefit of this is that you do not have to identify yourself to the SVMi-8, it knows who is calling and  
what mailbox you want to access.  
Auto Message Play Each subscriber may choose to select messages to play (new or old) or may configure their  
mailbox to automatically play new messages. This is useful if you are in a situation where keystrokes must be kept to  
a minimum.  
Broadcast The designated system administrator can broadcast a message to everyone in the system. Any or all of  
the subscribers can be given this option.  
Call Back When listening to your voice mail messages you may press one key to automatically call back the person  
who left you the message, this call back feature may be allowed for internal calls and / or external calls. Long dis-  
tance may be either allowed or denied and specific area codes may be allowed or denied. For external calls, Caller ID  
is used and therefore must be received from the phone company.  
Call Forward to Voice Mail Any station on the phone system may be forwarded to the SVMi-8 voice mail.  
Forwarding types are Forward All Calls, Forward Only When Busy, Forward Only When No Answer, or Forward When  
either Busy or No Answer.  
Call Record With the SVMi-8 card installed in your phone system, you may record conversations in progress.  
Simply press a button to record the current conversation in your mailbox or any other mailbox. An optional tone with  
a programmable delay may be played to callers during the recording process. When calls are recorded, any mailbox  
settings that would normally effect maximum message duration are ignored.  
Note: Call Record utilizes the conference feature. The number of people who can use the CR feature simultaneously,  
is limited to the number of available conference circuits in the system.  
3.10  
 
Software Features  
Warning: Before using this feature, make sure that you are not violating any state or federal laws. Some states  
require that the recorded party be notified. STA is not responsible for any illegal use of this feature.  
Call Back Request Messages Messages left by and for subscribers may be flagged as Call Back Requested. The  
caller can enter a specific number that will allow the subscriber to return the call by pressing one key.  
Date and Time Stamp Each message you receive will be stamped with the time and date of its arrival. This infor-  
mation may be played to the subscriber before each message or may be played only on demand. Each individual  
subscriber may set this option.  
Delivery Imperative When a message is designated as Delivery Imperative, the SVMi-8 will take extra steps to  
deliver it. The recipient's pager will be called and then each of his stored telephone numbers will be tried.  
Direct Messaging / Quick Memo This feature makes it easier to leave messages for others in the office. It allows  
the user to access mailboxes without dialing the extension number first. Easily leave a message for anyone that has a  
mailbox.  
Distribution Lists Lists of mailboxes may be set up and given a simple numeric identity. Subscribers may use these  
lists to easily leave or transfer messages into multiple mailboxes simultaneously. This list can include any number of  
subscriber mailboxes and other lists. SVMi-8 does not limit the number of lists that a subscriber can access. When a  
message is sent to a list, each mailbox on the list receives a copy. SVMi-8's unique message management facilities  
make the process of distributing a copy to each mailbox on the list immediate, even for very large lists.  
Extended Prompting With Extended Prompting set active, SVMi-8 offers all prompts for the menu the subscriber  
has accessed. When Extended Prompting is not set active, SVMi-8 offers only the name of the menu the subscriber  
is accessing and the prompt… "For additional options, press 0".  
External Number Notification When you have messages in your mailbox, you may be alerted at your cell phone,  
home phone or any other phone. The SVMi-8 will make 3 attempts to contact you. If it encounters a busy signal it  
will try again in 5 minutes, if it encounters a no answer it will try again in 15 minutes.  
External Pager Notification When you have messages in your mailbox you may be notified via your pager. The dis-  
play on your pager will show your mailbox number. The SVMi-8 will make 3 attempts to contact you. If it encounters  
a busy signal it will try again in 5 minutes, if it encounters a no answer it will try again in 15 minutes.  
Future Delivery When a subscriber leaves a Self Memo (Reminder), Direct Message (Quick Memo) or any other  
message for another subscriber, a future delivery date may be specified. This is particularly useful if you use the  
'reminder' feature as a virtual 'to do' list. Delivery Scheduling options are: for a number of hours, 1 to 9, for the end  
of the current business day, for the beginning of the next business day, for a day of the coming week, for Monday  
through Sunday or for a specific date, for hour and minute. Also for any message not yet delivered, a subscriber can  
review, modify and discard future delivery messages sent, but not yet delivered.  
Group and Sort Messages Prior to Play A subscriber can group for playback either new or saved messages at  
logon time. Grouping categories are, Urgent, Callback Request, Reminders, Messages from a Specific Sender or  
Private Messages.  
Individual Mailbox Greeting Each mailbox has its own associated individual greeting recorded in the mailbox  
owner’s voice. This may be changed as frequently as you desire.  
Individual Mailbox Name Each mailbox has its own associated individual name recorded in the mailbox owner's  
voice.  
3.11  
 
Software Features  
Individual Mailbox Password Each mailbox has its own associated individual password selected by the user or  
system administrator. This provides some security and prevents unauthorized access. The password may be up to 8  
digits long.  
Individually Defined Mailboxes and Extensions Extensions and Mailboxes are separate and independent system  
resources. A mailbox does not have to be defined in terms of an extension, or an extension in terms of a mailbox, in  
order for the SVMi-8 to associate them. A subscriber's mailbox number need not match the subscriber's extension  
number. A subscriber can have multiple extensions within the system. Each extension can be directed to the sub-  
scriber's mailbox for taking messages, as in the case of departmental messaging. An extension may also be directed  
to a different mailbox at different times of the day or days of the week, as in departments with rotating staffs.  
Maximum Number of Messages The maximum number of messages a mailbox will hold is 9,999. The maximum  
number of messages can be set for each mailbox.  
Message Address Verification After entering the mailbox number to which a message is being sent, the SVMi-8  
echoes the name of the recipient, confirming the message is going to the intended subscriber. The address verifica-  
tion is also played when the subscriber forwards an existing message.  
Message Counter Whenever you access your mailbox, you are told the number of new and old messages. You may  
selectively listen to the new or the old messages.  
Message Delete When a message has been heard, you may delete it.  
Message Delivery Options At anytime prior to sending a message, a subscriber can assign any or all of the follow-  
ing delivery options to a message, Urgent Priority, Return Receipt / Certified, Callback Request, Private or Reply  
Required.  
Message Fast Forward When listening to a message you may fast-forward 5 seconds. This is useful if you are  
looking for a specific piece of information like a phone number.  
Message Forward With Append Messages received in your mailbox may be forwarded to other mailboxes or lists  
on the system. A message may be forwarded to another subscriber, or distribution list by entering a destination  
mailbox. The subscriber may record an introductory comment if desired. The message header is modified to reflect  
the forwarding party and time. Forwarding multiple copies allows the subscriber to record introductions for each  
destination mailbox. Forwarded messages may be re-forwarded, with additional introductions, using the same pro-  
cedure.  
Message Length Controls Maximum message length can be set for each mailbox. The maximum message length is  
166 minutes; however, SVMi-8 ships with the maximum message length set at 16 minutes.  
Message Pause At any time while listening to your voice mail messages, you can pause the playback.  
Message Play Order Each mailbox may be set up to play messages in order of oldest first (FIFO) or newest first  
(LIFO).  
Message Replay Messages may be replayed as many times as you like.  
Message Reply When listening to your voice mail messages you may press one key to automatically leave a mes-  
sage for the person who left you a message, this call return feature may always be used for internal calls, and also  
outside calls if Caller ID is received, and the feature is allowed by the system administrator. A subscriber may reply to  
a message sent by a public caller. If the public caller requested a return call, SVMi-8 will play the message envelope  
and announce, "Callback Requested". This means the public caller entered his telephone number into the mailbox with  
touch-tone at the time he left the message.  
3.12  
 
Software Features  
Message Retention Time by Subscriber The length of time messages are stored prior to automatic purging may be  
set for each mailbox. Retention Time can be set from 1 to 9,999 days. Retention Time applies to both new and saved  
messages. Each time a message is saved, the Retention Time is reset. Only messages that have not been accessed  
are automatically deleted.  
Message Retrieve Any sent message may be canceled before the recipient has received it. Any message that has  
been sent but not listened to by the recipient may be retrieved ("pulled back") into the sender's mailbox. If the mes-  
sage was independently sent to several subscribers, each copy may be retrieved separately.  
A message sent to a distribution list may be retrieved up to the time it is first played by any member of the list.  
Retrieving a message from a distribution list pulls it back from all list members. It may then be edited, updated, re-  
recorded, deleted, or sent to a different destination. This capability is particularly useful if the sender incorrectly  
addresses one copy of a message to several subscribers or if a change in events makes the message no longer rele-  
vant.  
Message Rewind When listening to a message you may rewind 5 seconds. This is useful if you are looking for a  
specific piece of information like a phone number.  
Message Save You may save any message. Once saved it will remain as a 'saved' message until it is deleted.  
Message Send From within your mailbox you may send a message to any other mailbox owner on the system. This  
makes it easy for any employee who is out of the office to send a message to another internal user.  
Message Scan Message Scan allows a user who is retrieving their messages to 'scan' through them. The first few  
seconds of each message will be played. This makes it easy to find a specific message.  
Message Skip When listening to new messages, if you a searching for a specific one you can skip over new mes-  
sages. This saves the message as a new message. Its like picking one thing out of your in-basket without disturbing  
all the others.  
Message Undelete At some time, everyone discards a message, and immediately wishes they had kept it. The  
undelete feature of the SVMi-8 will allow you to retrieve messages that have been deleted.  
Message Waiting Light Indication An indication on your keyset tells you when you have new messages. Pressing  
this one button will connect with your voice mail. Additionally, if you have a display keyset, the display will show you  
the current new message status.  
Multiple Subscriber Mailboxes Multiple subscribers may simultaneously logon to the same mailbox and access  
messages. All mailbox functions are available to each subscriber. Message playback is distributed. The first sub-  
scriber logged on will hear the first message. The second subscriber will first hear the second message, and can  
access the first message after subscriber 1 is finished. The mailbox continues to be available to receive new mes-  
sages, regardless of the number of subscribers logged on.  
Name Addressing This feature allows a subscriber to address messages to other subscribers by name instead of by  
mailbox number, eliminating the need to look up numbers or carry personal directories while traveling.  
New / Old Selection When you access your mailbox you may choose to listen to either new or old messages. This  
makes it easier to find specific information contained in an old message without having to listen to all the new mes-  
sages first.  
3.13  
 
Software Features  
Message Alert Notification Schedule The Weekly Notification Schedule tells SVMi-8 the days of the week, and the  
hours of the day, that a subscriber wants to be notified of new messages at an alternate phone number. This  
Schedule may be set by the Administrator or the Subscriber.  
One Touch Access The SVMi-8 Voice Mail can be accessed to check messages or perform administration simply  
by pressing one button on your keyset.  
Pager Notification Schedule The Weekly Notification Schedule tells SVMi-8 the days of the week, and the hours of  
the day, that a subscriber wants to be notified of new messages via his pager. This Schedule may be set by the  
Administrator or the Subscriber.  
Personal Customized Options Each subscriber may have different personal options played to the caller. For exam-  
ple, the caller may wait while the subscriber is paged or the caller may hold until the subscriber is available to take  
the call. These options must be enabled by the system administrator.  
Personal Mailbox Administration You may change settings for your mailbox any time you like. Personalize the  
greeting that callers will hear, your name, password and notification options.  
Private (Confidential) Messages A message can be marked Private. A private message can not be forwarded to  
another subscriber. If the recipient of the private message attempts to forward the message he is informed that the  
message is private and may not be forwarded.  
Quick Memo See Direct Messaging  
Reminder See Self Memo  
Reply Required A message marked for delivery as Reply Required cannot be saved or deleted until the recipient  
performs a voice reply to the message.  
Retrieve Public Caller When a subscriber logs on they are notified if a caller is holding, and the SVMi-8 offers to  
transfer the caller to the subscriber's designated location. If the caller is identified SVMi-8 will speak the caller's  
name. When the subscriber elects to speak with the caller, he simply presses 1 and hangs up. If the subscriber elects  
not to speak with the caller, SVMi-8 immediately plays the subscriber's mailbox greeting.  
Return Receipt (Certified Messages) A subscriber may request to be notified when the recipient listens to a mes-  
sage. After the message has been delivered and played back by the recipient, a confirmation receipt is placed in the  
new message queue of the sender's mailbox, it contains the date and time that the message was played.  
Self Memo / Reminder Easily and quickly leave a reminder in your own mailbox. This virtual notepad is available  
wherever there is a phone, and can be set for immediate or future delivery. This makes them useful for keeping track  
of your entire workload to schedule or serve as reminders for meetings.  
Self Memo / Reminder Categories If allowed by the system administrator a subscriber may designate the  
reminders they create as either a Commitment, Follow Up or Task. The individual meaning of these labels may vary  
from person to person, their intent is to provide a way of separating reminders into different categories. These cate-  
gories can be reviewed in the subscriber Workload Manager  
Speed Control The SVMi-8 supports two message playback speeds. This allows you to hear the message in a con-  
venient manner. You can press '99' during message playback to toggle between two speeds.  
3.14  
 
Software Features  
Subscriber Workload Manager This allows a subscriber to group reminders by a Commitment, Follow Up or Task  
in order to better organize the workload.  
Until… Scheduling The Until… Scheduling method is an easy way to schedule the termination of an SVMi-8 serv-  
ice relative to the time the service is set active. Most of the services in the SVMi-8 give subscribers greater control  
over their communications by providing Until… Scheduling. The subscriber just sets a time for the service to termi-  
nate, concurrent with activating it, and does not have to worry about remembering to deactivate the service in the  
future. The Until… Scheduling options are, a number of hours, 1 to 9, the end of the current business day, the  
beginning of the next business day, a day of the coming week, Monday through Sunday, a specific date, hour and  
minute, or until further notice.  
Urgent Messages Messages left by and for subscribers may be flagged as Urgent. Urgent messages are played first  
and notification may be configured to only alert you for these urgent messages.  
Volume Control The SVMi-8 supports two message playback volumes. This allows you to hear the message in a  
convenient manner. You can press '77' during message playback to toggle between two volume levels.  
3.15  
 
Software Features  
ADMINISTRATION FEATURES  
Activity Display While the SVMi-8 system is running, a connected administration terminal will show useful statis-  
tics about the system. Number of calls, average calls per week, number of times all ports were busy, total messages  
and space available.  
Administrators Mailbox The designated system administrator can perform many routine activities from their mail-  
box by using the System Administration Special Menu. These activities include adding and removing mailboxes,  
changing prompts and switching modes of operation.  
Auto Delete Subscribers Unused subscribers are automatically deleted after a programmable period of disuse. This  
prevents unauthorized users from 'High-Jacking' unused mailboxes.  
Automatic Setup When the SVMi-8 is first installed a range of mailboxes matching the system’s database is creat-  
ed. This reduces set up time.  
Back Up And Restore The customer database can be saved and restored at a later date. This is useful in a number  
of maintenance scenarios. Additional hardware is necessary to accomplish this.  
Default Operation The SVMi-8 is designed to be in operation as soon as it is installed.  
Password Security All administration is under password control to prevent unauthorized access.  
Programming - On Site Or Remote Many of the commonly accessed programming options are accessible from a  
touch tone telephone. This makes routine administration easy and convenient.  
Subscriber Database A database of subscribers can be viewed at the administration terminal.  
System Reports Many useful system reports are available from the administration terminal. These may aid in traffic  
studies, or detecting misuse.  
Voice Prompted Programming From any touch-tone phone in the world an administrator can record custom  
prompts and add or delete mailboxes.  
Voice Studio An included voice studio lets you re-record any prompt in the system and even edit it for better  
sound.  
3.16  
 
Software Features  
Audiotext Features  
Audiotext You may use the SVMi-8 to supply recorded announcements or audiotext messages to callers. Audiotext  
allows you to provide information only without giving the option to record a message. An example of this might be  
directions or movie times. This full featured system allows multiple announcements to be played in sequence with  
variable options depending on the caller or time of day.  
Audiotext Librarian An Audiotex Librarian manages the announcements that together form its library. Its purpose is  
to make sure that the announcements are not outdated and that the caller receives the appropriate announcement.  
Automatic Announcement Delete Time sensitive Announcements can be automatically deleted from an audiotex  
library. An Announcement retention time may be set from 1 to 999 days or 1 to 9999 plays. The days automatic  
delete counter is reset to "0" days each time the Announcement plays. The plays automatic delete counter is not  
reset; for example, if set to 225 plays, the SVMi-8 will delete the Announcement after the 225th play, regardless of  
the days counter.  
Announcement Replay Each Announcement can be configured with an easy replay digit. A caller may be offered the  
option to replay an Announcement by pressing the replay digit. Replaying an Announcement does not affect the  
automatic delete counters process.  
VoiceForm Questionnaire ( Q & A) Features  
This feature allows the SVMi-8 to be used to conduct surveys or collect a response to a pre-programmed question-  
naire, answers are collated and may be placed in a specific mailbox(s), or the answers may be split into many differ-  
ent mailboxes.  
VoiceForm is an information collection and distribution facility, which allows an organization to gather specific infor-  
mation efficiently. An organization creates a series of questions, called a script, designed to elicit specific responses  
from a caller. One question with its response constitutes a Voice Query, and a complete set of questions is a  
VoiceForm. The responses generated during a dialogue are collected into one or more messages and delivered to  
designated transcription mailboxes. The SVMi-8 manages these messages in the same manner as any other voice  
message. Designated recipients of these messages may review, save, and forward them with comments using the  
complete range of voicemail features. Because VoiceForm Questionnaire is an integral part of the SVMi-8's' software,  
callers engaged in a VoiceForm dialogue may be routed to any and all system resources.  
Playback Header Prompt Each response recorded by a caller in a VoiceForm session can be prefaced by a playback  
header prompt which links the response to the question. This feature helps in transcription of caller responses by  
providing reference markers within the caller's total response. With playback headers, when a caller skips a question,  
the transcriber does not lose his place within the composite VoiceForm message.  
Multiple Response Destinations Caller responses during a VoiceForm session can be routed to multiple mailboxes.  
Any part of a caller's response may be distributed among several mailboxes. For example, a VoiceForm session  
might be designed to process customer orders. Portions of the caller's responses could be sent to an accounting  
mailbox for credit approval while the rest of the responses are routed to a shipping department mailbox to expedite  
the order.  
Team Transcription SVMi-8 allows simultaneous multiple user access to VoiceForm messages in a Transcription  
Mailbox. When multiple access occurs, SVMi-8 assigns the user the next new message so that there is no duplica-  
tion of transcription.  
3.17  
 
Software Features  
Unlimited Questions The maximum number of questions - Voice Queries - possible in a single VoiceForm session  
is not bound by architectural constraints. Voice Queries can be linked to form extended VoiceForm transactions.  
3.18  
 

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