RCA IP Phone IP120 User Guide

IP Phone  
IP120  
 
Table of Contents  
Getting Started  
Packing List  
Assembling IP120  
Configuration and Registration  
Basic Configuration via Web Page  
Account Settings  
Basic Configuration using phone keypad 9  
Overview  
LEDs  
Icons  
User Interface  
User levels  
Administrator Mode  
Reboot  
Customizing Your Phone  
General Settings  
Phone Status  
Time and Date  
Keypad Lock  
Audio Settings  
Volume  
Ring Tones  
Codec Selection  
Contact Management  
Edit/Add/Delete Contacts  
Basic Call Functions  
Outgoing calls  
Call Devices  
Call Methods  
Send Key configuration  
Hot Line  
Anonymous call  
Dial Plan  
Incoming calls  
DND  
5
5
6
7
7
8
Call log  
30  
30  
30  
30  
30  
31  
31  
31  
31  
31  
32  
32  
33  
33  
33  
33  
34  
34  
35  
35  
35  
36  
36  
36  
Accessing Call log  
Accessing Missed Calls list  
Accessing Dial Calls list  
Call list items management  
During an Active Call  
Mute  
11  
Call Hold  
Call Waiting  
12  
12  
13  
15  
15  
16  
16  
16  
16  
17  
17  
18  
18  
18  
19  
20  
21  
23  
23  
23  
23  
24  
24  
25  
26  
27  
28  
28  
29  
Handling a waiting call  
Call Waiting Configuration  
Call Transfer  
3-way Conference  
Voicemail  
Voicemail settings  
Retrieving your Voicemail messages  
Advanced Functions  
Account Setting  
Network Settings  
Advanced Network Settings  
VLAN  
HTTPS  
802.1X  
Reset to Factory Settings  
Firmware Update and Autoprovisioning 37  
Decryption  
Keys configuration  
Send Key configuration  
Programmable keys  
Line keys Configuration  
Line  
Speed Dial  
Confernce  
Transfer  
Hold  
DND  
Call Return  
37  
38  
39  
39  
40  
40  
41  
41  
41  
42  
42  
42  
Call Forward  
Auto Answer  
3
 
Table of Contents  
Pick Up  
Call Park  
Voice Mail  
Prefix  
Redial  
Trouble shooting  
Appendix A.  
Line Key configuration menu  
Memory Key configuration menu  
Service  
42  
43  
43  
43  
43  
44  
46  
46  
47  
48  
49  
Warranty  
4
 
Getting Started  
Packing List  
Line  
3
The following components are included:  
IP120  
IP120  
Handset & Handset Cord  
AC Adaptor  
Ethernet Cable  
Instruction Booklet  
o
Assembling the IP120  
This section introduces how to assemble the phone with the components in the  
packing list.  
Connecting the Handset;  
Connecting Network and Power.  
Connecting the Handset and Headset,  
as shown to the side:  
Note: A headset is not provided.  
5
 
Connect Network and Power  
Plug the IP120 to the AC Power directly using the power adapter (included) and the  
phone will start up automatically.  
The IP120 can also share the network connection with other network devices such  
as PCs. Connect the phone’s PC port and computer’s network port together using an  
Ethernet cable.  
Power Socket  
PC  
Network Socket  
Headset  
Handset  
Press here to release stand  
6
 
Configuration and Registration  
Some simple configurations are needed to get the phone ready for making calls.  
First, users must enter the network and account information into the phone.  
Parts of the set up process may require knowledge of the local area network con-  
figuration. Please contact the network administrator or internet service provider  
for more details.  
Telephone Features and VoIP Service Providers  
Not all phone features are available with all VoIP service providers. Please make  
sure all features are properly configured with the service provider before installing  
the IP120.  
Basic Configuration via Web Interface  
TThe IP120 features an embedded web interface to help administrators and users configure,  
manage and use their phone in an intuitive and simple manner. The phone’s web server can  
be accessed with any web browser.  
Press the phone’s OK button while it is idle to enter the status page and find out the IP ad-  
web browser. The default administrator’s login name and password are admin/admin  
Note: The PC accessing the web interface must be operating on the same network segment  
as the IP120 to be able to access the web configuration page. Please consult the network  
administrator for help.  
Network Settings  
Choose NETWORK[INTERNET PORT (WAN) Settings.  
DHCP: By default the phone attempts to contact a DHCP Server in the network in order to  
obtain its valid network settings, e.g. IP address, subnet mask, gateway, DNS server, etc.  
Static IP Address: If the phone cannot contact a DHCP Server for any reason, the network  
settings must be entered manually via Static IP Address. Please contact the network admin-  
istrator for more details.  
7
 
Note: Using the wrong network parameters may result in the phone failing to con-  
nect to the service provider and may also have an impact on network performance.  
Please contact the network administrator.  
Account Settings  
The phone will automatically register to the service provider’s server using the  
account data provided by automatic or manual provisioning.  
While using the web interface, choose ACCOUNT [ ACCOUNT SETTINGS. Select  
Account to Account 1. Enter the following parameters:  
Field  
Account Active  
Label  
Description  
This will enable or disable the account.  
The name that shows on the screen.  
Display Name  
What the phone will display on the other phone’s Caller ID.  
This may be overridden by data at the service provider.  
Register name, provided by the service provider.  
User name, provided by the service provider.  
User password provided by the service provider.  
SIP server address provided by the service provider.  
SIP server port provided by the service provider. The  
default is 5060.  
Register Name  
User Name  
User Password  
SIP Server  
SIP Server Port  
8
 
Fill the fields and press the SAVE button.  
The phone will try to register to the SIP service provider.  
If no accounts are successfully registered, the phone will display “No Service” on  
the screen.  
Note: Should the IP PBX, SIP Server or Service Provider require an authentication, a  
correct password is needed. This must be entered via the web user interface.  
Basic Configuration using phone keypad  
There are three user types programmed into the phone, each one giving a dif-  
ferent level of access to settings. These user types are “user”, “var” and “admin.”  
Admin privileges are needed to change certain configurations. By default the  
phone will be in user mode.  
9
 
Changing phone to admin mode: Press MENU[7. Press the right navigation key  
until the user type reads “admin” on the screen. Then press the down key to be  
prompted for the password. The password is “admin” by default. Type this in using  
the dial pad and press OK or Save.  
Network Settings: Press MENU[3. SETTINGS[2 .ADVANCED[OK. Enter the  
admin password, and choose 2. NETWORK[1.WAN PORT, 2.VLAN, 3.WEB TYPE or  
4.802.1X Settings to change the network configurations.  
Account Settings: Press MENU[3.SETTINGS[2.ADVANCED[OK. Enter the admin  
password, and choose 1. ACCOUNTS[OK to configure the account settings.  
From here, you can enter the following parameters:  
Field  
Activation  
Label  
Description  
This will enable or disable the account.  
The name showing on the screen.  
Display Name  
What the phone will display on the other phone’s  
Caller ID. This may be overridden by data at the  
service provider.  
Register Name  
User Name  
Password  
Register name provided by the service provider.  
User name provided by the service provider.  
Account password provided by the service provider.  
SIP server address provided by the service provider.  
SIP Server  
Press the UP and DOWN navigation keys to scroll through the parameter list and  
fill in proper information. Press the OK button or the Save soft key to confirm.  
Note: The active User Type is shown with an * on the left of display when the user  
enters MENU[7. User Type menu, like this:  
Once finished with all admin related tasks, change back to User mode with the  
same procedure.  
10  
 
Overview  
3 Lines  
Soft Keys  
Mute/Cancel  
Volume Up  
Volume Down  
Speaker  
Voicemail  
Redial  
Headset  
Hot Key/Call Log  
11  
 
LEDs  
Table 1 Line Keys  
LED Status  
Steady blue  
Description  
The account is active  
Blinking blue  
There is an incoming call to the account there is a call  
on hold  
Off  
The phone is in idle status or this account is not provisioned  
Table 2 Power Indication LED  
LED Status  
Steady blue  
Blinking orange  
Description  
New messages or new missed calls  
When there is an incoming call, when a call is muted  
or when the network is not available  
In Idle mode  
Off  
Icons  
The IP120 displays different kinds of icons on its LCD. Refer to the following table  
for their meanings:  
Icon  
Description  
Account registering  
Account registration succeeded  
Account registration failed  
In handset mode  
Handsfree mode activated  
In headset mode  
Call muted  
12  
 
Icon  
Description  
New missed calls  
Incoming call  
Outgoing call  
Call forwarding activated  
Do not disturb function activated  
Auto answer activated  
Voicemail  
Call on hold  
Flashes when internet is disconnected  
Keypad Lock  
User Interface  
There are two ways to customize specific options on the phone:  
• Using the keypad and display on the phone.  
• Using the web user interface in an internet browser. Please refer to the “Con-  
figuration and Registration” section for more information on the web interface.  
In many instances, it is possible to use either the phone user interface or the web  
interface to operate the phone and change settings. Some operations, however,  
are only possible via phone or web user interface. Please refer to the following  
table for differences:  
13  
 
PHONE OPTIONS  
PHONE UI  
WEB UI  
Status  
IP  
MAC  
Firmware  
Network  
Phone  
Accounts  
4
4
4
4
4
4
4
4
4
4
4
Call Features  
Call Forward  
Call Waiting  
Function Keys  
End of dialing key  
Hot Line  
Anonym Call  
DND  
Logs Setting  
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
Basic Phone Functions  
Time & Date  
Ring Tone  
4
4
4
4
4
Phone Volume  
Advanced Phone Functions  
Accounts  
Network  
Reset Factory  
Keypad Lock  
Set Password  
Set AES Key  
4
4
4
4
4
4
4
4
4
4
4
4
4
Auto Provision  
Other Features  
Messages  
History  
Directory  
User Mode  
4
4
4
4
4
4
Note: 1) The table above indicates most of phone functions, but not all of them. Please refer to next  
sections for more details.  
2) Some functions are password protected. In this case when prompted for a password make sure to use  
one in accordance with active User Type  
The default administrator username is admin, the default password is admin.  
14  
 
Maintenance Tasks  
User levels  
The IP120 allows three modes to configure the phone:  
• User Mode (username : user, password : user)  
• VAR mode (username : var, password : var)  
• Administrator Mode (username : admin, password : admin)  
Administrator mode grants unlimited access to the phone configuration on both  
the web and phone interface. User Mode is not able to access the settings on the  
phone interface such as: Accounts, Network, Reset to Factory, and other advance  
phone settings. VAR mode grants access to subset of Administrator functions.  
Administrator Mode  
The default administrator password is admin.  
To change the administrator password via the phone interface:  
1) Make sure active User Type is admin  
2) Press the Menu soft key[3.SETTINGS[2.ADVANCED  
3) The user will be prompted to enter the current password.  
4) Scroll to the Set Password option, then press the OK button or the Enter soft  
key.  
5) Enter the current password, press the DOWN navigation key, then the new pass-  
word. Finally, press the DOWN navigation key to re-confirm the new password.  
6) Press the OK button or the Save soft key to confirm the change, or the Back soft  
key to return to previous menu.  
To change the administrator password via the web interface:  
Go to SECURITY[PASSWORD  
The default username: password for the web interface is admin:admin.  
15  
 
Reboot  
Users should reboot the phone when prompted. The phone may prompt a reboot  
after applying specific changes to phone configuration.  
To reboot via Web interface:  
1) Go to SYSTEM[UPGRADE.  
2) Click REBOOT button.  
Note: Please do not power off during reboot, or it may cause a flash memory error.  
Customizing The Phone  
General Settings  
Phone Status  
Users can view the status of the phone using the phone interface or the web interface.  
This option allows users to review:  
• IP  
• MAC (Machine Access Control) address  
• Firmware  
• Network: MAC, LAN, Netmask, Gateway, DNS, etc  
• Phone: Model, Hardware, Firmware, Product ID and MAC  
Status  
1. IP: 192.168.0.120  
2. MAC: 30c6be00011a  
3: Firmware: 1.0.2683  
• Accounts: The status of the 3 SIP accounts  
To check the Phone Status via phone interface:  
Press the OK button to check the IP, MAC address and Firmware version.  
BACK  
Use the navigation keys to check the other information.  
To view the Phone Status via web interface:  
Open a web browser and input the IP Address of the phone. Enter login and pass-  
word (default login and password are admin and admin).  
Select STATUS [HARDWARE STATUS.  
16  
 
Time and Date  
Time and date are displayed on the IP120 idle screen. By default the date and time  
of the phone are configured manually, but users can set the phone to obtain them  
from a preconfigured SNTP server if desired. Please contact the network adminis-  
trator if the time or date is incorrect.  
To change Time and Date via the phone interface:  
Press the Menu soft key [3.SETTINGS[  
1.BASIC-[1.TIME & DATE[OK.  
If SNTP is chosen, the phone will automatically get the time from an NTP Server.  
Use the UP and DOWN navigation keys to highlight the specific options and  
change parameters. Users can set Time Zone and NTP Server respectively. By de-  
fault GMT-5 is configured.  
If Manual is chosen, the time can be set manually. Use the  
UP and DOWN navigation keys to highlight the option and  
enter the specific date and time.  
Press the OK button or the Save soft key to save the changes.  
Or press the Back soft key to return to the previous screen.  
To set time format via the phone interface:  
Press the Menu soft key[3.SETTINGS[1.BASIC[  
1.TIME & DATE[3.FORMAT[OK.  
Use the LEFT or RIGHT navigation keys to choose a preferred time format: 12 hour or 24 hour.  
Press the OK button or the Save soft key to save the changes and return to the previous  
screen.  
Note: By default date and time setting is set to “Manual”.  
Keypad Lock  
Users can lock the menu key of their phone to protect it from unauthorized use.  
When the MENU Key is locked, a password will be required to access phone settings.  
To enable the lock via Phone interface:  
Press Menu soft key [3.SETTINGS[2.ADVANCED, enter the password of current  
user type, and then press OK button.  
Scroll down to Keypad Lock and press OK.  
Use the left or right navigation keys to change to “Menu Key”.  
Press OK button to active the change, or Back soft key to return to the previous  
screen.  
17  
 
The icon  
will be displayed on the top row of the idle screen.  
To unlock the phone via Phone interface:  
Press Menu soft key, enter the password of current user type, and then press OK  
button. This will disable the keylock and allow acces to the phone menu.  
To enable keypad lock via Web interface:  
Choose Phone Preference web page to change the Keyboard lock option.  
Audio Settings  
Volume  
Handset, speaker, headset and ringer volumes can be adjusted independently.  
To adjust the volume in idle mode:  
Press MENU[3. SETTINGS[1. BASIC.  
Scroll to 3.Phone Volume, and press the OK button or the Enter soft key. Select  
which item to adjust and use VOLUME UP and VOLUME DOWN or LEFT and RIGHT  
navigation keys to increase or decrease the volume.  
Press the OK button to save the changes or press the Back soft key to cancel.  
To adjust the ring volume users can also press VOLUME UP and VOLUME DOWN  
when the phone is in idle status.  
To adjust the voice volume when on an active call press the VOLUME UP or VOL-  
UME DOWN button during the call. This applies to Handset, Speaker and Headset modes.  
Note: The volume can only be adjusted via the phone interface.  
Ring Tones  
The IP120 has seven unique ring tones.  
To select Ring Tone Type via the phone interface:  
Press the Menu soft key[3. SETTINGS[1. BASIC[OK.  
Scroll to 2. RING TONE, and press the OK button or Enter soft key.  
Use the UP and DOWN navigation keys to highlight a selection. The ring tone will  
be played.  
18  
 
Codec Selection  
The IP120 supports the following voice codecs:  
• PCM a-law , PCM u-law, G.729, G.722, G.726, iLBC, iLBD-20  
Users can enable/disable the desired codecs via the web interface. Please contact  
the Network Administrator for more details about the codecs.  
To enable or disable the codecs via the web interface:  
Choose ACCOUNT[ACCOUNT SETTINGS (ACCOUNT 1/ACCOUNT2/ACCOUNT3)  
Select the desired codecs in the Codecs section.  
Click the SAVE button to save the changes.  
PCM U-LAW  
PCM A-LAW  
Note: Codec Selection can only be done via the web interface.  
19  
 
Contact Management  
Edit/Add/Delete Contacts  
The IP120 features a 300-entry local phonebook and 11 additional speed dial keys.  
With the local directory users can:  
• add,  
• edit,  
• delete,  
• dial,  
• search for a contact in this directory.  
• create groups of contacts  
The Phonebook also includes a Directory and a Blacklist.  
To add a contact via the phone interface:  
Press the Dir soft key [ 1. LOCAL DIRECTORY or  
Press the Menu soft key [6. DIRECTORY[ 1. LOCAL DIRECTORY.  
Press the OK button to enter into the Contacts list, press the Add soft key. From  
here, enter a Name, press the DOWN navigation key to enter the Office, Mobile, or  
Other phone number of the contact via the keypad.  
Press the DOWN navigation key to set a special ring tone for the contact.  
If users want to assign this contact to a group, use the DOWN navigation key to  
select the group.  
Press the Save soft key to add the contact, or the Back soft key to cancel the change.  
To add a Group via the phone interface:  
Press the Dir soft key [ 1. LOCAL DIRECTORY or  
Press the Menu soft key [6. DIRECTORY[ 1. LOCAL DIRECTORY.  
Press the Group soft key to enter to the Add Group page.  
Enter the group name and press the DOWN navigation  
key to choose an associated ring tone.  
Press the OK button or the Save soft key to save.  
To configure the speed dial keys via the phone Interface:  
Press the Menu soft key[2. FEATURES[3.FUNCTION Keys[2.MEMORY Keys  
Use the UP and DOWN navigation keys to select the key on which to store a con-  
tact number, press the Enter soft key.  
20  
 
Use the RIGHT and LEFT navigation keys to select Speed Dial, then use the UP and  
DOWN navigation keys to select Account, use the LEFT or RIGHT navigation keys to  
assign this speed dial keys to a specific account  
Then use the UP and DOWN navigation keys to select Value, enter the desired num-  
ber and press the Save soft key or the OK button to confirm.  
To use a Speed Dial button, press and hold the button for 2 seconds while in idle  
mode or during a conversation to initiate a multi-party call.  
To edit or delete a contact via the phone interface:  
Press the Dir soft key [ 1. LOCAL DIRECTORY or  
Press the Menu soft key [6. DIRECTORY [ 1. LOCAL DIRECTORY  
Use the UP or DOWN navigation keys to highlight the contact list (e.g. 1.Contacts)  
and press the Enter soft key or the OK button.  
Use the UP or DOWN navigation keys to highlight the  
contact to edit or delete, then press the Option soft key,  
select the Detail or Delete soft key.  
Make the desired changes, press the Save soft key or the OK button to confirm, or  
press the Back soft key to return to previous menu.  
To move a contact to the Blacklist via the phone interface:  
If users add a contact to the blacklist the phone will automatically reject all calls  
from this contact.  
Press the Dir soft key [ 1. LOCAL DIRECTORY or  
Press the Menu soft key [6. DIRECTORY [1. LOCAL DIRECTORY  
Use the UP or DOWN navigation keys to highlight the contact list (e.g. 1.Contacts)  
and press the OK button or the Save soft key.  
Use the UP and DOWN navigation keys to highlight the  
contact to move to blacklist, then press the OPTION  
soft key and then select 3. Move to Black List.  
Press the OK soft key, or press the Cancel soft key to return to previous menu.  
A warning message will ask for confirmation to move the contact.  
Press the OK soft key to confirm the operation, or press the Cancel soft key to  
return to the directory.  
21  
 
Manage Blacklist via the web interface  
Choose CONTACT [ BLACK LIST  
To move a contact from Call Log to Contacts via the phone interface:  
Press the Menu soft key [5. HISTORY  
Use the navigation keys to highlight a record, then press the Option soft key.  
Select 2 .Add to Contacts.  
To add, delete or edit the Contact list via the web interface:  
Choose CONTACT [ LOCAL PHONE BOOK  
To search a contact via the phone interface:  
Press the Dir soft key [ 1. LOCAL DIRECTORY or  
Press the Menu soft key [6. DIRECTORY [ 1. LOCAL DIRECTORY  
Press the Search soft key  
Enter the contact name to be searched and press the OK button or the Save soft  
key. Contact list will be searched for matching records, which will be displayed.  
22  
 
Basic Call Functions  
Outgoing calls  
Call Devices  
You can make a phone call via the following devices:  
Pick up the handset,  
icon will be shown on the screen.  
Press the SPEAKER button, and the  
icon will be shown on the idle screen.  
Press HEADSET button if the headset is connected to the Headset Port. The  
icon will be shown on the idle screen. This is a toggle key. Pressing it again will  
unselect headset as the audio device.  
Note: There are two ways to begin a call  
1) Users can dial the number first, and then choose the device they wish to use for  
the call.  
2) Users can select the device first, and then enter the number to be called. If the  
dial plan feature is disabled, the call will start automatically after 5 seconds. Users  
can also press the OK button to start the call immediately.  
3) In headset mode, press a line key to get a dial tone.  
Call Methods  
From the phone interface:  
There are several ways to initiate a call:  
1. Press an available line button and dial the number to call, or  
2. Dial a number and select the audio device, or  
3. Go to the Local Directory and use the navigation keys to select the desired  
contact, or  
4. Enter the call history interface, then use the navigation keys to make a  
selection, or  
5. Press a Line key which has been set as speed dial button, or  
6. Press and hold a number key on the keypad that has been set as a speed dial key.  
To terminate a call:  
1. Press the Cancel soft key or  
2. In handset mode, replace the handset on hook or  
3. If in Speaker mode, press the SPEAKER button.  
23  
 
End of dialing key configuration  
Admin can set a specific button (“#” or “*”) as the send key. If this feature is  
enabled, once a number is dialed, users can press this send key to dial the number  
immediately.  
To set the send key via the phone interface:  
1) Make sure active User Type is admin or var  
2) Press Menu soft key [ 2.FEATURES [ 4. END OF  
DIALING Key to enter the configuration page.  
3) Press the LEFT of RIGHT navigation keys to choose a button to use as the send  
key: “#”, “*”, or disable this option.  
4) Press the Save soft key or the OK button to save the changes, or the Back soft  
key to discard the changes.  
To set the send key via the web interface:  
Go to PHONE [ FEATURES (General Information)  
Hot Line  
The Hot Line feature allows the phone to dial a number automatically if it has  
been off hook for a specified time period and no keys have been pressed. Both  
destination number and timeout can be configured.  
The service is enabled if a Hot Line Number has been configured.  
To set the Hot Line number via the phone interface:  
Press the Menu soft key [2. FEATURES [  
5. HOT LINE to enter the configuration page.  
( if the active user type is user , press  
Menu soft key [2. FEATURES [ 3. Hot Line )  
Enter the hot line number and press UP or DOWN navigation keys to select the  
Hot Line Delay. Set the Hot Line Delay (default is 4 seconds), then press the OK  
button or the Save soft key to save the changes.  
To set the Hot Line via the web interface:  
Go to PHONE [ FEATURES (General Information)  
24  
 
Anonymous call  
Anonymous call, also known as Caller ID restriction, allows callers to request the  
network to hide their Caller ID identity when outgoing calls are dialed.  
The IP120 supports Permanent Caller ID restriction, meaning that while enabled all  
calls will request to be anonymous and callers need to disable if they want their  
identity to be transmitted. This service can be performed locally, or by sending  
an activation code to the network. This feature may be overridden by the service  
provider. Additionally the IP120 allows users to automatically reject anonymous  
incoming calls. These services can be managed through both phone and web interfaces.  
To set Anonymous call via the phone interface:  
( if the active user type is user , press  
Menu soft key -> 2. Features -> 4. Anonym Call )  
1) Press the Menu soft key [ 2. FEATURES [  
6. ANONYM CALL to enter the configuration page.  
2) Use the LEFT or RIGHT navigation keys to select  
the Line to be anonymous.  
3) Press the DOWN navigation key to display Block CID, then press the LEFT or  
RIGHT navigation keys to enable or disable the anonymous call function.  
4) To set this function locally, press the OK button or the Save soft key to save  
the changes.  
5) If the active user type is admin, to activate this function in your service provider  
please press the DOWN key and enter the Anonym On Code and Anonym Off Code.  
Whenever users enable or disable the anonymous call function on their phone, it  
will automatically send these codes to the server.  
6) Press the OK button or the Save soft key to save the changes, or the Back soft  
key to cancel.  
To set Anonymous call rejection using the phone interface:  
1) Enter the Anonymous call menu as explained above  
2) Press the UP or DOWN navigation keys to enter the 5. Rejection page  
3)PressRIGHTorLEFTnavigationkeystoenableordisableAnonymousCallRejectionfunction.  
4) If users would like to use the service provider to get this service, they must  
press the DOWN key and enter the Reject On Code and Reject Off Code. Whenever  
they enable or disable the Rejection option on their phone, it will automatically  
send these codes to the server.  
5) Press the OK button or Save soft key to save the changes, or the Back soft key to cancel.  
Note: To manage Anonymous Calls and Rejection codes users need to have admin or  
var rights. Check active User Type before attempting to configure using the phone  
interface.  
25  
 
To set Anonymous Call Services using the web interface:  
Go to ACCOUNT [ACCOUNT SETTINGS (Basic)  
Dial Plan  
A dial plan establishes the expected number and pattern of digits for a telephone  
number. This includes country codes, access codes, area codes and all combina-  
tions of dialed digits.  
Dial plans can be used for least-cost routing, dialing convenience or to prevent  
users from calling specific numbers or groups of numbers.  
Dial plans require admin or var privilege.  
To configure the dial plans through the web interface, choose  
PHONE [ DIAL PLANS.  
The entire dial plan is enclosed in brackets (). Each dial plan is pipe separated (|).  
The dial plan can include 0 to 9 inclusive, * and #. x represents any digit from 0 to  
9. Repetition (i.e. x.) represents any digit (x) repeated 0 or more times. Big letter  
T means to dial the numbers immediately after the dial plan sequence is matched  
(e.g. 1234T). Square brackets [] are for digit matching. For example, [578]xxx will  
match any four digit sequence starting with either 5, 7 or 8. [5-8]xxx will match  
any four digit sequence starting with 5, 6, 7 or 8.  
26  
 
Here is a dial plan example:  
(111T|[0-4] xxxxxxxxT)  
Explanation:  
111T This will dial 111 immediately after you entering the third digit.  
[0-4]xxxxxxxxT Any 9-digit number starting with 0,1,2,3 or 4 will be dialed out  
immediately after entering the 9th digit.  
To create a Dial Plan in the web interface, use the following fields:  
• Dial Plan: Enter the dial plan here.  
• DP Enable: To enable or disable the dial plan.  
• Dial Plan tmo: Timeout before the dial plan converts the calling number  
(if enabled).  
• Dial End tmo: Timeout before the phone makes the call after the last  
digit of calling number is entered.  
• Dial End tmo Enable: To enable or disable the Dial End Timeout.  
• Hook Off tmo: Timeout for the phone to go back to idle mode after  
the handset is off the hook.  
• Hook Off tmo Enable: To enable or disable the Hook Off Timeout.  
Incoming calls  
Answering an incoming call  
1) Lift the handset, or press the SPEAKER button to answer using the speaker-  
phone, or press the HEADSET button to answer using the headset.  
2) When already talking on the phone, press the corresponding line key or the OK  
button to answer the new call.  
During an active call, users can alternate between Headset, Handset and Speaker  
phone by pressing the corresponding buttons or picking up the handset.  
Rejecting an incoming call  
Press the MUTE/CANCEL button to reject an incoming call.  
27  
 
DND  
When the DND function is enabled, the icon shows and all incoming calls will be  
rejected. Users can find a record of rejected calls in the incoming call record in  
the Call History.  
When the DND soft key is pressed in idle mode, the DND function is activated or  
deactivated.  
To configure the DND function via Phone interface:  
1) Press the Menu soft key [2. FEATURES[5. DND to enter the configuration interface.  
2) Use the RIGHT or LEFT navigation keys to enable or disable the feature.  
3) Press the OK button or the Save soft key to save the changes.  
4) Choose DND option again or press the DND button to deactivate DND mode.  
Admin type users can also activate or deactivate DND function using DND  
Codes if the service provider has this function:  
1) Press the Menu soft key[2. FEATURES[7. DND to enter the configuration  
interface.  
2) Set the DND On Code and the DND Off Code by pressing the UP or DOWN navi-  
gation keys, then press the OK button or Save soft key to save the changes.  
3) When users select to enable or disable the DND function on the phone, it will  
send these codes to the server, and the server will turn on/off the DND function.  
In this case, any calls addressed to the phone’s extension will be rejected by the  
server automatically, and will not be included in the Call History.  
Note: When DND is locally enabled, the corresponding icon will be shown on the  
display.  
CALL FORWARD  
This feature allows users to divert an incoming call to another phone number, such  
as a cell phone or voice mailbox.  
The following call forwarding parameters can be configured:  
•Always: Incoming calls are immediately forwarded.  
• Busy: Incoming calls are immediately forwarded when the phone is busy.  
• No Answer: Incoming calls are forwarded when the phone is not  
answered after a specific time period.  
To configure CALL FORWARD via Phone interface:  
1) Press the Menu soft key[2. FEATURES[  
1. CALL FORWARD.  
Users can also press the DOWN navigation button to enable or disable call forward  
when the phone is in idle mode.  
28  
 
2) There are 3 options: Always, Busy and No Answer.  
3) Make a selection and press the OK button or Enter soft key. Choose to activate  
or deactivate the feature, then press the DOWN navigation key to enter the phone  
number to which calls will be forwarded. For the No Answer feature, users can  
also select the No Answer Timeout by pressing the DOWN navigation button.  
4) To have the server perform this function, enter the On Code and Off Code op-  
tions. When users choose to enable the call forward function via their phone, it  
will send the corresponding code to the server, which will take care of forwarding  
all calls. In this case, forwarded calls will not be stored in the Call History.  
5) Press the OK button or the Enter soft key to save the changes.  
Notes: 1. If the FWD soft key is pressed during ringing, the call will be dynamically  
forwarded to the desired number.  
2. Users can quickly enable or disable the Call Forward feature by pressing the  
DOWN navigation button from idle mode. This will activate or deactivate the Al-  
ways Call Forward feature.  
3. Only admin/var can set the On and Off codes. Make sure the correct User Type is active.  
4. When call forwarding is enabled, the  
icon will be shown on the display  
5.The3CallForwardtypeshavedifferentpriorities:Always>Busy>NoAnswer. Ifmorethan  
onetypeofcallforwardisenabled,onlytheenabledsettingwithhighestpriorityiseffective.  
6. FWD TO ... “ message will be displayed on idle screen after an incoming call was forwarded .  
Pressing the OK button will clear this message. “  
To configure Call Forward via the web interface:  
Go to PHONE [ FEATURES (Forward)  
Auto Answer  
Auto answer allows an incoming call to be answered without requiring any action  
by the user. This function is set on a per account basis.  
This function can only be enabled or disabled by admin.  
To set Auto Answer via the phone interface:  
1) Make sure active User type is admin.  
2) Press the Menu soft key[3. SETTINGS[2. ADVANCED,  
enter the password and press the OK button  
3) Then choose 1. ACCOUNTS and then select an account,  
use the UP and DOWN navigation keys to choose 12. Auto Answer option.  
4) Use the LEFT or RIGHT navigation keys to enable or disable the Auto Answer func-  
tion. The default is disabled.  
5) Press the OK button or Save soft key to save the changes.  
To set Auto Answer via the web interface:  
1) Go to ACCOUNT[ACCOUNT SETTINGS page  
2) Go to BASIC [AUTO Answer option.  
3) Select Enabled or Disabled in the pull-down menu. Click SAVE button to save  
the changes.  
29  
 
Call Log  
The IP120 can store up to 100 calls in the Call log. There are 5 different lists:  
• All calls  
• Forwarded calls  
• Missed calls  
• Received calls  
• Dialed calls  
The call logs can be accessed through the web interface (CONTACT [PHONE CALL INFO).  
Accessing the Call log  
Users can access the Call log by pressing the LEFT navigation button from idle  
mode. This is the “All calls” list, where calls are sorted sequentially, and each call is  
marked with the corresponding icon.  
To change list use the RIGHT navigation key. Note the words at the top of the  
screen which indicate the list.  
Accessing the Missed Calls list  
Users can access the Missed Calls list by pressing the LEFT navigation key from idle  
mode to reach Call log and then RIGHT navigation key twice.  
The missed calls will appear at the top of the screen when in the Missed Calls list.  
Accessing Dial Calls list  
User can access the Dialed calls list directly by pressing the UP navigation key  
from idle mode.  
Users can also access this list by pressing the LEFT navigation key to enter the Call  
History, and then the LEFT navigation key again.  
The dialed calls will appear at the top of the screen when in the Dialed Calls list.  
Call list items management  
When in a call list, users can:  
1) Dial the current entry by pressing the Send soft key, or  
2) Store it in the Directory by pressing the OPTION soft key and select “Add to  
Contacts”, or  
3) Delete it pressing Delete soft key  
30  
 
During an Active Call  
Mute  
This function allows users to mute the microphone of the phone during a call.  
Users cannot be heard by the other party, but can still hear all other parties while  
mute is enabled.  
To mute or resume the conversation:  
Press MUTE/CANCEL button during a conversation to mute the current call, the  
icon  
will be shown on the screen, and the indicator LED will blink. Press MUTE/  
CANCEL again to unmute the call.  
Call Hold  
This call function allows users to place an active call on hold. In this case the ser-  
vice provider might play a melody or a message to the other party while they are  
waiting. Other calls can be received and made while a call is on hold.  
To hold/resume a call:  
Press the Hold soft key to put an active call on hold.  
If there is only one call on hold, press the Hold soft key again to retrieve the call.  
If there is more than one call on hold, press the UP or DOWN navigation keys to  
select the desired call, then press the Resume soft key to retrieve the call.  
Call Waiting  
This call feature allows the phone to accept other incoming calls when there are  
other active calls.  
Handling a waiting call  
By default, Call Waiting is enabled and when an incoming call is received during  
another active call.  
In this situation, a user can:  
1) Accept the second call using the OK key. The first one will be put on hold auto-  
matically. Or  
2) Reject the call using MUTE/CANCEL button  
31  
 
Call Waiting Configuration  
To configure Call Waiting via the phone interface:  
1) Make sure the active User Type is admin or var.  
2) Press the Menu soft key[2. FEATURES[2.CALL WAITING.  
3) Use the LEFT or RIGHT navigation keys to enable or disable the call waiting feature.  
4) Use the navigation keys to enable the disable the Play Tone option. This option  
is used to determine whether to play an alert tone when there is an incoming call  
during an active call.  
5) Press the OK button or the Save soft key to save the changes, or the Back soft key  
to return to the previous menu.  
To configure Call Waiting via the web interface:  
Go to PHONE [FEATURES (General Information)  
Call Transfer  
This call function allows the phone to transfer an active call to another phone. Blind  
Transfer, Attended Transfer and Semi-Attend Transfer are supported.  
To make a Blind Transfer (no prior announcement of the call) via the phone interface:  
1) Press the Tran soft key during an active call and the call is put on hold.  
2) Dial the second phone number and press Tran soft key to complete the transfer.  
To make an Attended Transfer (with prior announcement) via the phone interface:  
1) Press the Tran soft key during an active call. The call is put on hold.  
2) Dial the second phone number.  
3) When the call is answered, press the Tran soft key to complete the transfer.  
To make a Semi-Attended Transfer (no prior announcement of the call) via the  
phone interface:  
1) Press Tran soft key during an active call. The call is put on hold.  
2) Dial the second phone number.  
3) While third party’s phone is ringing, press Tran soft key or hang up.  
Note: Make sure that the service provider supports this function.  
32  
 
3-way Conference  
The IP120 is able to establish a three-party conference by locally connecting the  
audio signals of two calls.  
To establish a conference via the phone interface:  
1) Once the 1st call is active, press the Conf soft key and the 1st caller is put on hold.  
2) Dial the 2nd call.  
3) When with the 2nd call is active, press the Conf soft key to establish the conference.  
4) Hang up to disconnect all calls.  
To split a conference :  
Press the Split soft keyand both lines will be put on hold. Using the line keys (or UP  
and DOWN navigation keys) to select a call and press the Resume soft key to select  
the line to talk to.  
To make new call during conference:  
Press the line key button which is not in use. The call conference will be put on hold  
and a Call dial screen will show up . Enter the number to make new call.  
Voicemail  
Voice mailbox messages, stored locally or hosted on a VoIP telephony system, can be  
accessed from the phone.  
New voice messages can be indicated both acoustically and visually as described below:  
The idle screen will show this icon  
, indicating new voice messages.  
The VOICEMAIL button backlight will be on.  
The blue LED of the phone will be on solid.  
Voicemail settings  
To configure the Voicemail code via the phone interface:  
1) Press the Menu soft key[4. MESSAGES[ 2. SET VOICE MAIL.  
2) Make sure the user type is admin or var , then enter the number to connect to the  
system voicemail.  
3) Press the OK button or SAVE soft key to save the change, or press the BACK soft  
key to return to the previous menu.  
Note:1.Theserviceproviderwillsupplytheconnectingcode.Differentsystemshavedifferentcodes.  
To configure Voicemail settings using the web interface:  
1) Go to ACCOUNT[ACCOUNT SETTINGS and set the Voicemail number.  
Retrieving Voicemail messages  
To check voicemail status via the phone interface:  
1) Press the Menu soft key[4. MESSAGES[1. VIEW VOICE MAIL.  
2) This screen will display each account. Press the Enter soft key to access the  
voicemails for this account.  
33  
 
To listen to new messages via the phone interface:  
1) Press the VOICEMAIL button.  
2) The users will be prompted to enter the password which is needed to connect to  
the VoIP telephony system.  
3) The voice mailbox is called and users are able to listen to their new and old  
voicemails.  
Note: 1. Before retrieving the voicemails, please make sure that the connecting code  
has been set on the phone.  
2. If there is more than one account set on the phone, the active account mailbox  
will be called when the VOICEMAIL button is pressed.  
Advanced Functions  
Account Setting  
Please refer to the “Configuration and Registration” section for the basic account  
setting information. The following table lists the parameters in Advanced Account  
Setting section of the web interface.  
Field Name  
Local SIP Port  
DTMF Type  
Description  
Local SIP port. The default value is 5060.  
Select DTMF type.  
This document defines an extension to  
the Session Initiation Protocol (SIP). This  
extension allows for a periodic refresh  
of SIP sessions through a re-INVITE or  
UPDATE request. The refresh allows both  
user agents and proxies to determine if  
the SIP session is still active.  
Session Timer (seconds)  
Voice Encryption (SRTP)  
ptime(ms)  
Voice Encryption (SRTP)  
The time between two RTP packets of  
the current used codec  
SIP Server Type  
The type of SIP Server  
34  
 
These parameters can only be configured via the web interface:  
1) Go to ACCOUNT [ ACCOUNT SETTINGS.  
2) Select desired account.  
3) Set any desired parameters in the Advanced section.  
Check with the network administrator or service provider for more information.  
Network Settings  
Please refer to the “Configuration and Registration” section for the Basic Network  
WAN setting information. The next paragraphs will describe other Network related  
settings.  
Advanced Network Settings  
VLAN  
VLAN is a group of hosts with a common set of requirements that communicate  
as if they were attached to the Broadcast domain, regardless of their physical  
location.  
The IP120 supports 802.1p and q packet tagging. VLAN ID and Priority can be set  
via the phone or web interface.  
To configure VLAN settings via Phone interface:  
1) Make sure the active User Type is admin or var  
2) Press the Menu soft key [3. SETTINGS [2. ADVANCED.  
3) Enter the password required, scroll to the 2.Network option, press the OK but-  
ton and select 2.VLAN, then press the OK button or the Enter soft key to enter.  
4) Choose WAN Port and press the OK button or the Enter soft key to enter.  
5) Use the LEFT or RIGHT navigation keys to choose and set the VLAN Status; input  
the VID Number and Priority.  
6) Press the OK button or Save soft key to save the settings, or the Back soft key  
to return to VLAN menu.  
To configure VLAN settings via the web interface:  
Choose NETWORK[ADVANCED. Perform necessary changes. Check with the  
network administrator for more information.  
35  
 
HTTPS  
The IP120 supports HTTPS (Hypertext Transfer Protocol over Secure Socket Layer).  
Adding an SSL layer under HTTP, in short, adds a security layer to HTTP. Adminis-  
trators can set this transmission mode via the web interface.  
To configure the HTTPS settings via the web interface:  
Go to NETWORK [ADVANCED, choose the Web Server option. In the pull-down  
menu of Type field, choose the transmission mode, then click the CONFIRM but-  
ton to save the changes.  
802.1X  
IEEE 802.1X is an IEEE Standard for port-based Network Access Control (PNAC).  
It is part of the IEEE 802.1 group of networking protocols. It provides an authen-  
tication mechanism to devices wishing to attach to a LAN, either establishing a  
point-to-point connection or preventing it if authentication fails. It is used for  
securing wireless 802.1x access points and is based on the Extensible Authentica-  
tion Protocol (EAP).  
This phone supports 802.1X. For the details, please consult the network adminis-  
trator or service provider.  
Reset to Factory Settings  
Users should reset the phone only when the phone configuration has been  
changed and the phone is no longer functioning anymore. To maintain the con-  
figuration of the phone, please see the network administrator or service provider  
for assistance.  
To reset to factory via the phone interface:  
1) Make sure active User Type is admin or var  
2) Press the Menu soft key[3. SETTINGS[2. ADVANCED.  
3) Users will be prompted to enter the required password.  
4) Scroll to 4.Reset Factory option, then press the OK button or the Enter soft key.  
5) Users will be prompted to confirm the change. Press the OK button to reset to  
factory settings, or the Back soft key to return to previous menu.  
It will take a few minutes to reset, please do not power off during the resetting  
process, or it will cause a flash memory error.  
36  
 
Note: When perform a factory reset, all current settings including contact list, call  
history, account settings, etc will be lost.  
The phone will have to be configured manually or reprovisioned.  
Firmware Update and Autoprovisioning  
The phone is delivered with pre-installed firmware. If users require updating the  
phone’s firmware, please contact the system administrator. Updating the firmware  
can only be done via the web interface.  
To update the firmware manually via the web interface:  
Choose SYSTEM [ UPGRADE; select the firmware file in the local computer.  
Click the upgrade button to update the new firmware.  
Please do not power off during the updating.  
To update the firmware and configuration automatically, auto provisioning can  
also be used.  
Note: Please check with the network administrator or the service provider for auto-  
provisioning.  
To launch Autoprovisioning using web interface:  
Go to SYSTEM[PROVISIONING Settings  
Set Auto Provision via phone interface:  
1) Press the Menu soft key [3. SETTINGS [2.ADVANCED  
2) Users will be prompted to enter the password  
3) Scroll to 7. Auto Provision and press the OK button.  
Enter the URL, User Name and Password (if needed).  
Press the OK button or the Save soft key to save the changes and reboot the phone.  
Note: 1. Any power interruption during the subsequent process will most likely  
lead to a flash memory error. As a result the system may no longer be able to start  
properly. This procedure can be only conducted in Administrator Mode.  
2. The upgrade priority is DHCP options then preconfigured URL .  
Decryption  
The IP120 supports configuration file encryption for provisioning. In case encryp-  
tion is used, the AES key needs to be configured on the phone.  
To set the AES key via the web interface:  
Go to SYSTEM [ PROVISIONING SETTINGS  
37  
 
Note: Ask the network administrator for the decrypt password.  
To set the AES Key via the phone interface:  
Press the Menu soft key[3. SETTINGS[2. ADVANCED[6. Set AES Key.  
Enter the Common AES and the MAC-oriented option.  
Press the OK button or Save soft key to save the changes.  
System Log Export  
This feature capture a record of the system log to track any errors that may occur.  
To enable the system log capture via phone interface:  
1) Make sure active User Type is admin  
2) Press Menu soft key [ 2.FEATURES [ 8.LOGS SETTING  
3) Use LEFT and RIGHT navigation keys to choose Enable  
4) Press the OK button to save the changes  
5) Reboot the phone  
To enable the system log capture via web interface:  
1) Go to SYSTEM [ LOG SETTINGS web page  
2) Change the “Print Enable” to Enable  
3) Press the Save button.  
4) After the Log Settings is saved successfully, reboot the phone  
To export the system log via web interface:  
1) Make sure the logs setting is enabled.  
2) Perform the operation on phone that causes the issue or error  
3) Go to SYSTEM [ LOG SETTINGS web page of the phone  
4) Press the “Export” button  
5) After the log file is created successfully, press the link “Save it locally” to  
download the log file  
Keys configuration  
End of dialing key configuration  
Admins can set a specific button (“#” or “*”) as the send key. If this feature is  
enabled, once a user has dialed the desired number, they can press this send key  
to dial the number immediately.  
Please check END OF DIALING KEY configuration in the “Basic Calls” section for a  
complete description.  
38  
 
Programmable keys  
The keys from 0-9 ( memory keys ) and the Hot key on the keypad are editable.  
Users can customize specific features for these keys according to their needs. (The  
keys are only available when the phone is in idle mode).  
This function can only be set via the web interface:  
PHONE [FUNCTION keys (Memory Key)  
Default configuration of function keys for idle mode is:  
• Up key: access to dialed list  
• Down key: access to call forward  
• Left key: access to call log  
• Right key: access to account switch  
• OK key: access to status  
Line keys Configuration  
The phone has 3 line keys to which functions can be assigned out of a list of func-  
tions. The following list shows the functions users can set on the Line keys. The next  
sections provide a description for each function. The default configuration for each  
key is Auto Select Line.  
• Line  
• Speed Dial  
• Conference  
• Transfer  
• Hold  
• DND  
• Call Return  
• Pick Up  
• Call Park  
• Voice Mail  
• Prefix  
• Redial  
Note: Many of those features require an IP PBX or service provider support and must  
be configured in the server first in order to work on the phone. Contact the network  
administrator or service provider for more details.  
In addition, please note that not all the servers support the above mentioned features.  
39  
 
Line  
The most frequent usage for line keys is assigning them one of the three possible  
user accounts for call management.  
To assign the key as Line via the web interface:  
Go to PHONE [ FUNCTION Keys (Line Key)  
Speed Dial  
Users can configure the line keys as a simplified speed dial key. This function al-  
lows users to easily access the most frequently dialed numbers.  
To assign the key as Speed Dial via the web interface:  
Go to PHONE [ FUNCTION Keys (Line Key)  
Conference  
Users can configure the Line keys to be used as a conference key while remaining  
in the current call. This allows a user on a call to conference another party while  
remaining in the conference.  
To assign the key as Conference via the web interface:  
Go to PHONE [ FUNCTION Keys (Line Key)  
40  
 
Transfer  
Users are able to configure a line key as a transfer key to perform the Blind/At-  
tended/Semi-Attended Transfer. The main difference with Transfer hard key is in  
this case users can pre-configure the number to which transfer will be performed.  
This is very useful when there is a limited number of numbers to which users will  
transfer their calls.  
To assign the line key as Transfer via the web interface:  
Go to PHONE[FUNCTION Keys (Line Key)  
Hold  
The line key can be configured as a hold key. Users can use this key to hold and  
retrieve a call during the conversation.  
To assign the key as Hold via the web interface:  
Go to PHONE[FUNCTION Keys (Line Key)  
DND  
If the line key is configured as DND key, it will work as a toggle key to enable or  
disable this service.  
Please check the “DND” section in the Incoming calls section of Basic Call Func-  
tions chapter for more information about this function.  
To assign DND to a key via the web interface:  
Go to PHONE[FUNCTION Keys (Line Key)  
Call Return  
The Call Return function dials out the last number from which the user received a call.  
If there is already an active call, when pressing Call Return key the first call will be put  
on hold and a new one will be sent to the Call Return number.  
To assign Call Return to a key via the web interface:  
Go to PHONE[FUNCTION Keys (Line Key)  
Pick Up  
The Pickup key allows users to perform call capture from another ringing sta-  
tion with a single key press. This feature is not supported by all service providers.  
Please check with the service provider or IP PBX vendor for more details.  
To assign Pick Up to a key via the web interface:  
Go to PHONE[FUNCTION Keys (Line Key)  
41  
 
Call Park  
Call Park is a feature that allows a user to put a call on hold at one telephone set  
and continue the conversation from any other telephone set. Not all service pro-  
viders support this feature. Please check with the service provider or IP PBX vendor  
for more details.  
The “call park” feature is activated by pressing a preprogrammed button or a spe-  
cial sequence of buttons. When the conversation which is monitored was trans-  
ferred to an unused extension number, users can press this key to retrieve the call.  
To assign the key as Call Park via the web interface:  
Go to PHONE[FUNCTION Keys (Line Key)  
Voice Mail  
When the line key is configured as Voicemail key users can access voicemail  
quickly by pressing this key.  
To assign the key as Voice Mail via the web interface:  
Go to PHONE[FUNCTION Keys (Line Key)  
Prefix  
When users press a key in which prefix function has been set up, the phone will  
automatically dial the prefix and they will only have to dial the rest of the cor-  
respondent number to call out. Prefix can only be assigned to the line keys.  
To assign the key as Prefix via the web interface:  
Go to PHONE[FUNCTION Keys (Line Key)  
Redial  
IIf a key is configured as a Redial key:  
• If users press this key in idle status, it will enter the Dialed Calls interface.  
• If users press this key in off hook mode, last dialed number will be  
dialed immediately.  
• If users press this key when there is an active call, the call will be put  
on hold and a new call sent to the last dialed number.  
To assign Redial to a key via the web interface:  
Go to PHONE[FUNCTION Keys (Line Key)  
42  
 
Trouble shooting  
The phone cannot register to the server  
Check the IP address (press the OK key for status).  
Check the gateway.  
Check the DNS server.  
Make sure all account information is verified correct as received from the service  
provider.  
Check whether the SIP server is on.  
Check the SIP register port, the default value is 5060.  
The phone can’t get an IP address  
Make sure the Ethernet cable is plugged into the WAN port.  
Make sure there is an available DHCP server on, and there are available IP addresses  
in the server.  
Try to set the WAN port to static IP client mode.  
During a call, users cannot hear any voice  
Make sure the handset is tightly connected with the phone.  
Check whether the conversation is muted or not.  
Consult the outbound server details with the service provider.  
The phone cannot send DTMF digits during calls  
Check which kind of DTMF the phone is using, and whether it is compatible with the  
server.  
Consult the payload value with the service provider.  
Time and date are not correct  
Select the right time zone or enter the time information manually on the phone.  
How can a user answer an incoming call during a call?  
If a call comes in when a user is on an active call, press the OK button to answer the  
incoming call.  
43  
 
How can a user refuse incoming calls during a call?  
To refuse current incoming call press the MUTE/CANCEL button.  
To refuse all incoming calls that may arrive when users are in on active calls, they  
can turn on the DND feature.  
How to update the firmware?  
Enter the webpage of the phone, go to SYSTEM [ UPGRADE.  
1) Select the file to update, and then click the upgrade button.  
Note: Make sure the firmware chosen is provided by the service provider, or the  
device may crash after the update.  
How can users autoprovision?  
Consult the auto provision server address with the service provider.  
44  
 
45  
 
Service  
If trouble is experienced with this equipment, for repair or warranty information, please  
contact customer service at 1-800-511-3180. If the equipment is causing harm to the  
telephone network, the telephone company may request that you disconnect the equipment  
until the problem is resolved.  
This product may be serviced only by the manufacturer or its authorized service agents.  
Changes or modifications not expressly approved by Telefield NA Inc. could void the user’s  
authority to operate this product. For instructions on how to obtain service, refer to the  
warranty included in this guide or call customer service at 1-800-511-3180.  
Or refer inquires to:  
Telefield NA Inc.  
Manager, Consumer Relations  
4915 SW Griffith Dr. #205  
Beaverton, Or 97005  
Attach your sales receipt to the boOKlet for future reference or jot DOWN the date this  
product was purchased or received as a gift. This information will be valuable if service  
should be required during the warranty period.  
Purchase date ________________________________________________  
Name of store, installer or dealer _________________________________  
46  
 
Warranty  
Limited Warranty  
What your warranty covers:  
• Defects in materials or workmanship  
For how long after your purchase:  
• Two years, from date of purchase  
What we will do:  
• Provide you with a replacement unit. The exchange unit is under warranty for the  
remainder of  
the original product’s warranty period.  
How you get service:  
• Locate your proof of purchase in the form of a bill of sale or receipted invoice which is  
evidence  
that the product is within the warranty period. Proof of warranty eligibility is required and  
must be presented to obtain warranty service.  
• Contact RCA Customer Care at (800) 511-3180. Our representatives will help you  
troubleshoot and diagnose the problem. As you may be asked to disconnect your RCA  
telephone from it’s power source, you must call from another telephone. If the issue cannot  
be resolved by our Customer Care Team, you will be issued an RMA (Return Merchandise  
Authorization) number and be given instructions on how to submit your proof-of-purchase  
paperwork and where to send your defective merchandise.  
• You will be responsible for shipping the defective unit back to our warranty fulfillment  
center at your own expense. You are responsible for damage or loss during shipment so  
insuring the product during return shipping is highly recommended.  
• We will ship a replacement to you freight pre-paid.  
What your warranty does not cover:  
• Customer instruction. (Your Instruction BoOK provides information regarding operating  
instructions and user controls. Additionally, our Customer Care Center is staffed 24x7 with  
product experts that can assist you with any questions that may arise during setup and use  
of your RCA telephone.  
• Installation and setup service adjustments  
• Batteries, if applicable  
• Damage from misuse or neglect  
• Products that have been modified of serviced outside the USA  
• Products purchased from non-authorized retailers, dealers or resellers  
47  
 
• Products purchased or serviced outside the USA  
• Acts of nature, such as, but not limited to lightning damage  
• 3rd party products, such as headsets  
Product Registration:  
• Please complete and mail the Product Registration Card packed with your unit. It will  
make it easier to contact you should it ever be neccessary. The return of the card is not  
required for warranty coverage.  
Limitation of Warranty:  
• THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS  
PRODUCT. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED  
(INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR  
A PARTICULAR PURPOSE) ARE HEREBY DISCLAIMED. NO VERBAL OR WRITTEN  
INFORMATION GIVEN BY TELEFIELD NA INC., ITS AGENTS, OR EMPLOYEES SHALL  
CREATE A GUARANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.  
•REPAIR OF REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE  
REMEDY OF THE CONSUMER. TELEFIELD NA INC. SHALL NOT BE LIABLE FOR  
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS  
PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY  
ON THIS PRODUCT. THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY  
ARE GOVERENED BY THE LAWS OF THE STATE OF OREGON. EXCEPT TO THE EXTENT  
PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY  
OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE  
APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.  
How state law relates to this warranty:  
• Some states do not allow the exclusion nor limitation of incidental or consequential  
damages, or limitations on how long an implied warranty lasts so the above limitations or  
exclusions may not apply to you.  
• This warranty gives you specific legal rights, and you also may have other rights that vary  
from state to state.  
If you purchased your product outside the USA, Mexico or Canada:  
This warranty does not apply. Contact your dealer for warranty information.  
48  
 
Please do not send any products to the Oregon address listed in this manual or on the  
carton. This will only add delays in service for your product.  
Telefield NA Inc.  
4915 SW Griffith Dr. #205  
Beaverton, Or 97005  
RCA is a trademark of RCA Trademark Management S.A.,  
Used under license.  
© 2012. All rights reserved.  
49  
 

Radio Shack Computer Drive 65 717 User Guide
RCA Camcorder CC9360 User Guide
RCA DVD Player DRC233N User Guide
RedMax Pole Saw PSZ2450S User Guide
Samsung Cell Phone GH68 05054A User Guide
Samsung Portable DVD Player XAA User Guide
Sanyo Camcorder VPC CA9 BK User Guide
Sanyo Digital Camera EP124 User Guide
Scientific Atlanta DVR 8240C User Guide
Sea Frost Refrigerator 372 ROUTE User Guide